Global Services Associate

1 week ago

Manila, National Capital Region, Philippines Johnson & Johnson Full time

Description

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at )

As a Global Services Associate, you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management system. You will also support the J&J employees and HR community regarding all inquiries related to employee programs and services, HR policy, process, and procedures including navigational support working with the Team Lead of Contact Center on customer concerns.

Major duties and responsibilities
  • Receive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.
  • Access enabling technology to complete client inquiries and transactions.
  • Fully document all cases in case management application.
  • Raise complex transactions to Tier 2 for resolution or contact with third party vendors as appropriate.
  • Raise client service issues to the Team Lead, supervisor or manager as necessary.
  • Take ownership of all Contact assigned tasks, initiatives, and inquiries and assure that they are resolved and completed expertly and with a higher level of quality.
  • Assist and support users / customers to make effective use of self-service options, systems, products, services, etc. in accordance to drive rapid resolution and empower customers; educate and inform customers of the full range of GS HR available to them.
  • Attend to and process customer inquiries and request by applying Global Contact standard operating procedures and applying analytical skills for resolution.
  • Respond to requests / inquiries from customers (prioritizing as appropriate) and completes the key tasks and activities within the HR Contact in accordance with defined procedures and guidelines. Investigate issue areas and identify methods of mitigation to resolve problems within acceptable timeframes, routing or raising inquiries as appropriate in order to uphold effective and timely resolution.
  • Develop understanding of Global Services operations and the Johnson & Johnson organization.
  • Continuously improve call handling skills, systems knowledge, and communications skills, thus, improving customer service levels.
  • Identify Contact point on improvement of daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center team Lead.
  • Supply positively to a knowledge sharing environment by documenting and sharing all consequential working experiences with Contact issue resolution for knowledge database future reference.
  • Communicate and interact effectively with customers and team members of the Global Services HR team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and co-members.
  • Interact and collaborate with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies within the Contact area
Qualifications Qualifications
  • Graduate of a Bachelor's Degree
  • Demonstrates customer orientation and excellent customer service skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance
  • Proven understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
  • Discretion, integrity, confidentiality and discernment
  • Excellent telephone manner with clear, concise and professional interpersonal skills
  • Ability to accurately collect information in order to understand and assess the clients' needs and situation
  • Will be trusted to secure and maintain confidential information
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Computer-literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
  • Ability to work effectively in a multifaceted, self-directed team-based environment
  • Enthusiastic teammate with a strong commitment to build a positive work environment
  • Ability to perform administrative activities
  • Experience partnering internally and externally to address people-related challenges
  • Uses a collaborative and employee and customer-focused attitude
  • Understand short-term and long-term implications of decisions and actions
  • Basic understanding of business, financial and interpersonal factors that is related to HR activities
  • Experience with tools to report data, track and analyze trends
  • Deliver excellent service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts
  • MUST possess at least advanced level Mandarin language communication skills.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Primary Location Asia Pacific-Philippines-National Capital-Manila Organization

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin,or protected veteran status and will not be discriminated against on the basis of disability.andEqual Employment Opportunity Posters GINA Supplement.

If you are an individual with a disability, please check ourpage for information on how to request an accommodation.Disability Assistance

This site is governed solely by applicable U.S. laws and governmental regulations. Please see our. Use of this site constitutes your consent to application of such laws and regulations and to our. Your use of the information on this site is subject to the terms of our. You should view thesection and the most recent SEC Filings in thesection in order to receive the most current information made available by Johnson & Johnson Services, any questions or search this site for more information.Privacy Policy Privacy Policy Legal Notice News Investor Contact Us

#J-18808-Ljbffr

  • Global Services Associate

    1 week ago

    Manila, National Capital Region, Philippines Johnson & Johnson Full time

    Description About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are...

  • DSSCI Global Employer Services Immigration Associate

    1 month ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    DSSCI Global Employer Services Immigration AssociateWhat impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled...

  • DSSCI Global Employer Services Immigration Associate

    1 week ago

    Manila, National Capital Region, Philippines Deloitte SEA Full time

    DSSCI Global Employer Services Immigration AssociateWhat impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled...

  • Service Desk Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Client Service Associate

    3 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08S&P Global is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and...

  • Client Service Associate

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08S&P Global is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and...

  • Associate Director of Global Leadership and Organizational Development

    1 week ago

    Manila, National Capital Region, Philippines Afni, Inc. Full time

    Associate Director of Global Leadership and Organizational Development Training & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights The Associate Director of Global Leadership and Organizational Development will be responsible for designing, implementing, and managing leadership development programs for...

  • Customer Service Associate

    1 day ago

    Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following...

  • Customer Service Associate

    3 days ago

    Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead,...

  • Global Sourcing Associate Manager

    1 week ago

    Manila, National Capital Region, Philippines Fly Ace Corporation Full time

    Purchasing, Procurement & Inventory (Manufacturing, Transport & Logistics) Global Sourcing Associate Manager takes a significant role in executing effective and efficient procurement and supply chain services for Fly Ace Corporation (FAC) Business Unit . He/she provides support in developing and managing a preferred supply base that enhances FAC's product...

  • Global Client Success Associate Business Analyst

    1 week ago

    Manila, National Capital Region, Philippines Equus Software Full time

    Global Client Success Associate Business AnalystGlobal Client Success Associate Business Analyst Email Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global...

  • Associate Director

    3 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):12Job DescriptionS&P Global Market IntelligenceTheRole: Associate Director, Global Intelligence and Analytics.The TeamThe Global Intelligence and Analytics (GIA) consulting team supports our customers with a horizonal view of the geographies, sectors, and environments that shape the world in which they, their...

  • Associate Director

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):12Job DescriptionS&P Global Market IntelligenceTheRole: Associate Director, Global Intelligence and Analytics.The TeamThe Global Intelligence and Analytics (GIA) consulting team supports our customers with a horizonal view of the geographies, sectors, and environments that shape the world in which they, their...

  • Global Head of Tax and Compliance

    1 week ago

    Manila, National Capital Region, Philippines TOA Global Full time

    GLOBAL HEAD OF TAX AND COMPLIANCE Location: Clark, Pampanga / Rockwell Sheridan, MandaluyongShift: Monday to Friday; 7:00 AM - 4:00 PM Arrangement: Onsite Unlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New...

  • Data Management Associate

    1 week ago

    Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full time

    Data Management Associate (Midshift/Nightshift)Full-timeWorking at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the...

  • Associate, Client Support

    1 week ago

    Manila, National Capital Region, Philippines S&P Global Full time

    S&P Global Associate, Client Support in Manila , Philippines About the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Real Estate Industry)The Real Estate Client Operations Associate understands the daily workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the...

  • Associate, FX/Rates Trader for Global Markets

    1 week ago

    Manila, National Capital Region, Philippines MUFG Bank, Ltd. Full time

    Associate, FX/Rates Trader for Global Markets MUFG Bank, Ltd. Manila, Philippines Associate, FX/Rates Trader for Global Markets MUFG Bank, Ltd. Manila, Philippines Posted 5 days ago Permanent Competitive Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial...

  • Associate Director

    1 week ago

    Manila, National Capital Region, Philippines S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use):12Job DescriptionS&P Global Market IntelligenceThe Role: Associate Director, Global Intelligence and Analytics.The TeamThe Global Intelligence and Analytics (GIA) consulting team supports our customers with a horizonal view of the geographies, sectors, and environments that shape the world in which they, their...

  • Process Associate

    1 day ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Head of Global Business Services

    1 week ago

    Manila, National Capital Region, Philippines SGS Full time

    Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionAs Head of...