Client Ops Specialist II

2 weeks ago

Taguig, National Capital Region, Philippines J.P. Morgan Philippines Full time

At the start of your employment with us, you will be in training. This training is essential to your success so your attendance and punctuality during training is mandatory. In addition.

At the start of your employment with us, you will be in training. This training is essential to your success, so your attendance and punctuality during training is mandatory. In addition, we will evaluate your knowledge and performance during and after completion of training. Both your successful completion of training and our evaluation that you are ready to move into your role are requirements for your continued employment. Your schedule for training will be:

Work Schedules:

Work schedules will vary, and specific information for this opening will be provided by your Recruiter. In general, candidates must be willing to work schedules during our operating hours, which include evenings and weekends.

Key Responsibilities & Qualifications:

  • Bachelor's degree in business, finance, economics or accounting is required
  • Clear understanding of how to read financial statements in order to validate or update income listed on an application compared to the financials supplied based on departmental standards, and quality standards
  • Make outbound phone calls to further develop financials received to ensure all income sources are verified
  • Help us improve by providing feedback and ideas about issues, policies, and comments you hear from customers
  • Customer contact center experience preferred
  • Superior communication skills required; must be comfortable working in an environment with phone-based customer interaction
  • Strong interpersonal skills; professional, courteous, customer-friendly, empathetic and composed
  • Strong analytical skills
  • Ability to work independently in a highly structured and fast paced environment
  • Open to change, ability to quickly learn new processes and adapt in a fast paced-environment
  • Takes initiative, adjusts quickly to change, and takes responsibility for results.
  • Motivated to deliver great customer experiences, maintaining a positive attitude in challenging situations by offering customers alternative solutions and enhanced products.
Work rights

The opportunity is available to applicants in any of the following categories.

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