Junior Ops

Operations and Sourcing

Support the CDD Ops PI Lead in overseeing and steering the Retail CDD operations in the ING Hubs and local country operations.Drive timely and qualitative CDD reviews, ensure sustainable SLA/KPI/KRI levels in line with the FC RASAct as the (delegate) service owner of CDD centralized services​ for Retail client types across all segments​, including service management and leading on sourcing projects.Run projects related to internal or external sourcing of CDD activities.Drive the creation of standard models and ways of working related to Operational Management and the Operational CDD process. Other Supporting with project management activities related to operations and sourcing.Creating and updating reporting on operations for governance forums.Giving and asking for constructive feedback.Driving change and improvement initiatives from Global KYC, the Business Line Retail and ING Hubs towards the local organisations and vice versa.Partnering with local organisations and ING Hubs to understand relevant operational and sourcing opportunities, challenges, needs, gaps and potential opportunities for innovation and improvements.Stimulate interaction between Retail, geographies (Challengers & Growth and Market Leaders), countries, ING Hubs, people, expertise teams in both the 1st and 2nd Line of Defence.

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