IT User Account Coordinator

2 weeks ago


Quezon City, National Capital Region, Philippines Systemantech Inc. Full time
User Account Coortdinator Duties and Responsibilities.

  • Address & properly respond to user inquiries / requests via the different channel available
  • Perform first contact resolution for specific request or incident if applicable
  • Log & monitor status of IT Infrastructure related Requests and Incident in the ticket system via Ticketing System
  • Initial assessment of service requests and incidents including update of details of the requests in the ticket system
  • Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns.
  • Prepare accurate and timely report (scheduled and ad hoc requests)
  • Wide Understanding/knowledge to the organization to provide assistance to the end users.

Qualifications:

  • A graduate of IT or any related field
  • At least 6 months experience as an IT Servicedesk or Technical Support Representative is required
  • Good in verbal and written communication skills
  • Experience in ticketing system/s (i.e SNOW, SDP)
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Knowledge and experience in report creation
  • Average skills in MS Excel
  • Keen knowledge of details
  • Able to render OT if needed
  • Positive working attitude
  • Customer service skills

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