Content Monitoring Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Digiplus Interactive Corp. Full time

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Main Duties and Responsibilities:

  • Content Monitoring: Regularly review user-generated content to ensure compliance with community rules, regulations, and guidelines.
  • Issue Identification: Identify and escalate any content that violates community standards, including but not limited to hate speech, harassment, spam, and inappropriate material.
  • Policy Enforcement: Enforce content policies through appropriate actions such as content removal, user warnings, and account suspensions, following established protocols.
  • Documentation: Maintain detailed records of content moderation activities, including reasons for action taken and any relevant user communication.
  • Policy Development: Collaborate with cross-functional teams to develop and update community guidelines, considering feedback from users and industry best practices.
  • User Support: Provide guidance and support to users regarding community rules and content moderation processes, addressing inquiries and concerns in a timely manner.
  • Training and Education: Assist in training new team members on content moderation policies, procedures, and tools.
  • Monitoring Tools: Utilize content moderation tools and software to streamline the monitoring process and improve efficiency.
  • Performance Metrics: Track and analyze key performance indicators related to content moderation, such as response times, accuracy, and user satisfaction.

Qualifications:

  • Proven experience in content moderation, preferably within an online community or social media platform.
  • Strong understanding of internet safety and privacy issues, as well as legal and regulatory requirements related to content moderation.
  • Excellent communication skills, with the ability to effectively articulate complex issues and interact with users in a professional manner.
  • Familiarity with content moderation tools and technologies is a plus.
  • Commitment to upholding ethical standards and promoting a positive online community culture.

Job Type: Full-time

Pay: From Php45,000.00 per month

Schedule:

  • 8 hour shift

Application Deadline: 05/31/2024


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