Wireline Order

Full time

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Our Project Manager will successfully coordinate and deliver all assigned orders which include generating contracts, pre-sales, activations, modifications to existing services, new circuits, physical network location moves, and cancellations. This includes the execution of multifaceted projects typically consisting of a set of closely related projects or associated activities.

The Project Manager will be involved in demanding levels of internal and customer communication via email, CRM, virtual meetings, and phone call. The primary objective is to provide excellent customer service, working smoothly with both internal and external Customers; ensuring on-time delivery in accordance with Customer and Company expectations.

Responsibilities

• Managing the full delivery of services (circuits, cross-connects, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met.
• Communicating with sales and leadership team on the status of tasks and workflows; informing internal customers and setting accurate expectations.
• Working with vendors to coordinate deliverables, scheduling tests, manage troubleshooting and validate billing details.
• Managing the internal database systems to accurately reflect service, system and vendor records.
• Performing as a Level 1 escalation contact; propelling internal teams after delayed or missed delivery of elements vital to project implementation, including equipment, fiber, Infrastructure, and 3rd party vendors,
• Handling and resolving for customers any issues that are escalated for Management attention.
• Interfacing directly with the customer to communicate resolution of escalated requests, on-going project status & issues and answers to questions. Communications will be made via email and/or regularly scheduled conference calls.
• Managing and processing Salesforce customer and order records, including disconnect orders and cancellations.
• Reporting regularly on project status, progress and timelines, challenges, deliverables, and overall trend on each project stage.
• Creating and maintaining project work schedules, tracking customer requirements and translating customer requests into project deliverables.
• Managing day-to-day project tasks for implementing products and services, from close of sale through hand-off to customer support.
• Demonstrating proficiency in Service Delivery by managing multiple concurrent projects.
• Coordinating other functional interaction to support implementations of projects.
• Monitoring work-flow requirements to meet timelines and quality expectations.
• Demonstrating the ability to proactively prioritize requirements and effectively manage resources.
• Maintaining customer focus and a desire to work effectively across functions in a continuous improvement and dynamic environment.
• Demonstrating initiative to anticipate requirements and act upon them before requested or required by the situation.
• Accomplishing a comprehensive understanding of product and service offerings.
• Upholding a high level of communication skill, both written and verbal.
• Performing other duties and responsibilities, as assigned.

REQUIREMENTS:

• Must have at least 2 years of experience in the telecommunications account, preferably US Telecommunications
• Experience in order management or project management is required
• Good verbal and written communication skills in English
• Outstanding attention to detail

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