Salesforce Team Lead

2 weeks ago


Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

CLIENT:
A global digital agency delivering innovative digital and creative solutions with technology delivery centers in Switzerland and other countries.

JOB DESCRIPTION

• Provide metrics through weekly/monthly reports with the following information using a reporting tool defined by the client

• Perform application monitoring activities that covers the full business service

• Provide reports from JIRA to ensure the quality of resolved tickets (Close notes, Close code, etc.)

• Perform trend analysis

• Ticket resolution within SLA's agreement defined per priority, for Level 2 support tickets

• In charge of the ticket management

• Responsible to build/maintain L2 support team documentation updated – Process changes, configuration documents, ticket resolution guidelines (Knowledge Articles)

• Responsible to build/maintain Knowledge articles and FAQ's to be provided for L1 teams

• Maintain the testing coverage for support ongoing operations

• Receive knowledge transfers from new projects

• Review all documentation provided by new projects to acquire knowledge regarding new processes implemented

• Review all code changes made by new projects to acquire knowledge how the processes are being performed

• Review and approve pull-requests from new releases

• Review and approve pull-requests from L2 support team

• Perform application monitoring about new releases and incoming issues that can be introduced by new releases

• Coordinate with QA team to cover all test processes for incoming changes (by L2 support team or new projects)

• Build a weekly release package gathering all L2 support team code changes approved previously

• Monitoring the code coverage of all changes made by L2 support team

• Coordinate with IATA Release manager and maintain L2 support team sandbox (test environment) updated

• Review and approve documentation provided by new projects

• Responsible to keep all L2 support team documentation collected on L2 confluence space

JOB QUALIFICATION

Declarative
o Data modeling and management
o Security Settings
o Org setup
o Interface customization
o Business logic and process automation
o Reporting
o App deployment
o Sales and marketing
o Service and Support
o Monitoring
Programmatic
o Basic constructs in Apex
o Process automation and logic
o Lightning Component Framework
o Debugging and deployment

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