People Services Coordinator

Love helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.

Zendesk is looking for a People Services Coordinator. You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

In this role, you will balance the transactional workflow for Zendesk's People Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done

What you'll be doing:

• Carry out day-to-day HR processing tasks and be the main point of contact for interview availability, questions, and scheduling matters and support other teams at times.
• Responsible for HR data entry, maintenance & upkeep of records on Workday and GoodTime.
• Maintain compliance with data entry (e.g. candidate records, non-disclosure agreements).
• Responsible for responding to questions through our ticketing system and via Slack.
• Participate in ad-hoc HR projects.
• Developing relationships and partner with the broader People & Places team (including Talent Acquisition, People Services, HRIS).
• Responsible for monthly reports and audits reports managed within the team.
• Be a hardworking HR team member who is always on the lookout for ways to make our team and processes better.
• Make sure we are applying company policies and procedures appropriately.
• Keep candidate experience top of mind in everything that you do
• Report on-site as required.

What you bring to the role:

• Fantastic communication skills and work well with others - initiating conversations rather than waiting for others to reach out.
• Comfortable and confident in dealing with colleagues and stakeholders from around the world.
• Can work with quick deadlines, timely responses and problem-solving, all while keeping confidentiality, and keeping candidate experience at the forefront.
• A great teammate who helps make everyone successful.
• You have experience with, and enjoy using and learning, HRIS and ticketing systems (nice to know GoodTime).
• Know your way around Google Suite & Workday.
• You are an expert in the details; You set priorities well and always follow through.

Basic Qualifications:

• BS/BA degree preferred with demonstrated experience of at least 1 year of interview scheduling.
• Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
• Detail-oriented and excellent organizational skills; accuracy is essential.
• Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.
• Willingness to work on mid-shift and possible night shift

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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