Team Leader for Back-Office CSR

2 weeks ago


Makati City, National Capital Region, Philippines Ista Personnel Solutions Full time

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities:

  • Oversees daily operations for all agents delivering high-quality and valued services
  • Conduct training and coaching, including insights and action plans to improve
  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
  • Perform other supervisory tasks as required

Our offices in Manila:

  • Makati Office: 4th Floor Maria Cornelia Building, Urban Ave., Makati City
  • Mandaluyong Office: 8th floor 500 Shaw Zentrum, Shaw Blvd, Mandaluyong City

Job Type: Full-time

Pay: Php30, Php33,500.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • Evening shift

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Application Deadline: 02/12/2024


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