Content Moderation Specialist

2 weeks ago


Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

Be a Content Moderator for our #iopexhappyatwork team. Join iOPEX Technologies now

We are mass hiring for the following roles:

Local Tagalog-English Campaign (Non-voice | Voice)Customer Service Representative (Non-voice | Voice)Customer Service Associate (No experience Needed)Content Moderator (at least 1 year of Content Moderations experience)

Requirements:

Candidate must be at least a Senior High school graduatePreferably with 6 months of BPO experienceAt least 1 year of Content Moderation experienceMust have good to excellent communications skillsStrong research and documentation skills with strong attention to detailBasic understanding of web technology, interfaces, dashboardsMust be amenable to work in BGC, Taguig and on a night/shifting schedule

Responsibilities:

Review and moderate all the user generated content efficiency as per the content policyCollaborate with all the internal stakeholders and implement the moderation strategyCreate and update the moderation guidelines and track all the usersUpdate keywords lists time to timeHave strong Analytical and communication skill (Both Written and Verbal)Hands on experience in Customer SupportGood knowledge of Ad policies and Brand integrityImplement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication toolsReview and moderate all user-generated content and user profiles within comments (avatar images and usernames might be involved later), liaising with the Legal and Community team where requiredWhat's in it for you?

Our people enjoy some amazing perks, check out a few below:

Competitive salary packageExciting employee engagement activitiesFast career growthAccessible locationHMOOT/Holiday payLeave creditsLeave conversionsNight differentialUncapped annual appraisal2 days off And most importantly, you'll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us:Send a message to Yana)Please make sure to complete this application form: | Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
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