![Transcom](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative- Content Moderation
2 weeks ago
Customer Service Representative- Content Moderation (CSR- Onsite)- Manila, Philippines
Job category: Customer Service Representative (CSR)
Language:
Transcom is looking for talented individuals like you to join our awesome team Be a Content Moderation/ Back Office for our Transcom Pasig- Tiendesitas site. This role will focus on driving customer satisfaction by reviewing content and provide resolution based on prescribed guidelines, recognizing trends and patterns and raising issues timely, and maintaining extensive product knowledge.
What's in it for YOU
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team
Day 1 HMO
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Retirement Fund
Free Meal & Medicine (through Transcom's Tap Card Rewards)
Loyalty Incentives
Free Shuttle Service
Join our Transcom Family as a Content Moderator
Content Moderator will identify and address ambiguous situations for the client's platform quality team to resolve and over communicate when issues or bugs arise, plus identify workflow improvements.
Content Moderator will learn complex policies quickly with curiosity and openness, and should be comfortable with viewing disturbing content and discussing difficult subjects clearly and calmly
Content Moderator will update trends and outliers, report trends on individuals and teams, identify potential risks and opportunities of improvement.
Content Moderator should be able to create, revise, augment, detailed process map, identify failure points and prepare risk mitigation plan.
Content Moderator is expected to lead the processes of continuous improvement, proposing improvement and innovation methods across the program.
Content Moderator should also participate in developing document publishing strategy, policy and guidelines, work with cross-functional business and technical teams, and remain detail-oriented during long periods of focus.
Goal of the Content Moderator is to keep the platform safe for all users
Additional responsibilities may be added as the needs of the business change and expand
People
Be open and receptive to constructive feedback from Team Leaders, TQM, and other Content Moderators. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of work.
Help to keep motivation high by being supportive to colleagues
Take full responsibility and the required action for assigned tasks.
Performance
Understand, meet, and exceed targets set by your TL for different clients/projects.
Propose motivational activities.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
To complete self-training through the use of the Intranet
Quality
Have a clear understanding of quality expectations for the different clients and projects.
Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other Content Moderators
Process integrity
Implement and respect TranscomWW standard practices.
What we are looking for:
To be successful in this role you must...
Possess a positive attitude.
Have very good interpersonal skills (both written and oral)
Take ownership for quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
What Life at Transcom is like
At Transcom, we're relentlessly committed- to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Visit us at Ground Floor, Transcom Bldg, Frontera Verde Compound, Las Fiestas, Pasig City from 10:00 AM-5:00 PM every Monday- Friday.
Note: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.
#J-18808-Ljbffr-
Content Moderation Specialist
2 weeks ago
Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full timeBe a Content Moderator for our #iopexhappyatwork team. Join iOPEX Technologies nowWe are mass hiring for the following roles:Local Tagalog-English Campaign (Non-voice | Voice)Customer Service Representative (Non-voice | Voice)Customer Service Associate (No experience Needed)Content Moderator (at least 1 year of Content Moderations...
-
Content Moderation Specialist
3 weeks ago
Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full timeBe a Content Moderator for our #iopexhappyatwork team. Join iOPEX Technologies nowWe are mass hiring for the following roles:Local Tagalog-English Campaign (Non-voice | Voice)Customer Service Representative (Non-voice | Voice)Customer Service Associate (No experience Needed)Content Moderator (at least 1 year of Content Moderations...
-
Content Moderator BPO
2 days ago
Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full timeWe are looking for Content Moderator with the following qualifications:Must have at least Diploma Certificate or Completed 2 years in college.With 1 year experience in Content Moderation/Customer Support, or a similar role. E-commerce platform, trust & safety related work experience is preferred.Proficient in required language (Read and Write)- English and/...
-
Content moderation
2 weeks ago
Manila, National Capital Region, Philippines Metacom Careers Full timeYour Key ResponsibilitiesEnsure top-notch customer satisfaction through effective communication and problem-solving.Perform content moderation duties to maintain a positive online environment.Collaborate with team members to deliver outstanding service and achieve performance goals.Needed QualificationsCompleted at least two years of college1-year BPO...
-
Content Moderator
5 days ago
Manila, National Capital Region, Philippines Aspire Global Solutions Full timeYour Key ResponsibilitiesAssist customers with their inquiries and concerns, ensuring a positive and helpful experience.Handle communication with clients and team members to maintain a smooth workflow.Provide support in maintaining content moderation standards for our clients. Needed QualificationsFresherHigh School Graduate (Old curriculum) / ALS...
-
Content moderation
2 weeks ago
Manila, National Capital Region, Philippines Metacom Careers Full timeYour Key ResponsibilitiesEnsure top-notch customer satisfaction through effective communication and problem-solving.Perform content moderation duties to maintain a positive online environment.Collaborate with team members to deliver outstanding service and achieve performance goals.Needed QualificationsCompleted at least two years of college1-year BPO...
-
In manila
2 weeks ago
Manila, National Capital Region, Philippines Customer Service Representative Full timeCustomer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...
-
Sagility Bridgetowne
2 weeks ago
Manila, National Capital Region, Philippines Customer Service Representative Full timePOSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...
-
Content Moderator
2 weeks ago
Manila, National Capital Region, Philippines TDCX Philippines Full time#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top reasons to work with TDCXCompetitive...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Metrobank Full timePress Tab to Move to Skip to Content Link Customer Service Representative (Phone-based) Job Summary:A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other...
-
Customer Service Representative
5 days ago
Manila, National Capital Region, Philippines AP Cargo Logistics Network Full timeResponsible for processingroutine to complex transactions/queries over the phone, via e-mail, or socialmedia platforms Provides solutions to routineto moderately complex problems and inquiries Provide accurate, valid andcomplete information by using the right methods/tools Escalates difficult problems tomore senior representatives. Refers...
-
Everyday Banking Customer Service Representative
3 weeks ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeIn this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communicationPerform routine tasks such as answering inquiries, resolving problems, and providing a best...
-
Everyday Banking Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeIn this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communicationPerform routine tasks such as answering inquiries, resolving problems, and providing a best...
-
Customer Success Representatives
5 days ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeAbout this role:Wells Fargo is seeking an Associate Customer Success Representative for one of the biggest lines of business for consumer operations in Manila. In this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels...
-
Content Media Writer/Proofreader
5 days ago
Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full timeWe are hiring for awesome Professionals for our US Pioneer News TeamJob Description:Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools (EG: slack, email for...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Sagan Full timeJob Title: Customer Service RepresentativeLocation: Remote (PST Time one)Salary Range: up to 1200 USD Work Schedule: 12:00 PM to 08:00 PM PSTNOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeJob Description SummaryCovers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and...
-
Customer Service Representative
3 weeks ago
Manila, National Capital Region, Philippines Wells Fargo Philippines Full timeJob Description SummaryCovers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Lancesoft Full timeEmail Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...
-
Customer Service Representative
2 weeks ago
Manila, National Capital Region, Philippines Lexieconsulting Full timeCompany DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...