Jr. Debt Sales Specialist
2 weeks ago
JR-13475: Jr. Debt Sales Specialist | WFO - Cebu
Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.
Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, we'll create an atmosphere where you can thrive personally and professionally.
13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor
Work Setup:
Work From Office
Cebu
Night Shift
RESPONSIBILITIES
As a Junior Debt Specialist, you will play a critical role in our Debt Management department by handling inbound and outbound calls from customers seeking debt relief solutions. Your primary responsibility will be to pre-qualify customers based on a scripted set of questions and criteria. Once a customer is pre-qualified, you will promptly transfer the call to a Senior Debt Specialist who will provide personalized assistance and guidance. This role requires excellent communication skills, attention to detail, and the ability to work effectively within a team.
QUALIFICATIONS
• High school diploma or equivalent; some college coursework is a plus
• Previous experience in a customer service or call center role is preferred
• Sales or collections background
• Excellent verbal communication skills with clear and professional phone etiquette
• Strong interpersonal skills and the ability to build rapport with customers
• Ability to follow a script and pre-qualify customers effectively
• Detail-oriented with accurate data entry skills
• Ability to work in a fast-paced environment and handle a high volume of calls
• Basic knowledge of debt relief and financial services is a plus
• Proficiency in using computer systems and databases
• Willingness to adhere to company policies and industry regulations
About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.
Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it's all about our people, it's all about you
• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups
Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF
Cloudstaff is very committed to creating new and exciting careers for our staff, building great tools and services for our global client base and developing innovative technologies that will shape the future of the outsourcing industry.
OUR STORY
Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.
In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region. As a result of the successful expansion, the company was able to extend its service offerings and workforce.
Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.
WANTING TO BE DIFFERENT
From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.
A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behaviour that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.
We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.
About Us
Cloudstaff is very committed to creating new and exciting careers for our staff, building great tools and services for our global client base and developing innovative technologies that will shape the future of the outsourcing industry.
OUR STORY
Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.
In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region. As a result of the successful expansion, the company was able to extend its service offerings and workforce.
Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.
WANTING TO BE DIFFERENT
From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.
A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behaviour that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.
We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.
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