Senior Customer Care Representative

2 weeks ago

Pasig, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time
Senior Customer Care Representative (for US client)

Trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situations and be knowledgeable of emergency procedures.

The team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high-profile clients of the firm.

Responsibilities:

  • Be flexible and dependable to support early morning or late night meetings either on a weekday or weekend.
  • Be accurate and efficient.
  • Demonstrated ability to multi-task, prioritize and stay organized.
  • Collaborate with global multimedia teams on a fast paced, dynamic work environment.
  • Establish trusted partnership with executive-level assistants and stakeholders.
  • Follow strict protocols to ensure that the integrity of the meeting is not compromised.
  • Not easily intimidated and are ready to make sound judgment as needed.

Qualifications:

  • Strong verbal & written communication skills is a MUST
  • High attention to details and exceptional listening skills
  • Excellent personality with the ability to collaborate with local team and global clients both internally and externally
  • Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends
  • Minimum of 40wpm typing speed.
  • Works well under pressure
  • Must have ability to adapt to change, including policies and procedures
  • Must be familiar with various computer software applications
  • Ability to multi-task, prioritize and stay organized.

Additional Qualifications :

  • At least 2 years of experience as a Conference Operator
  • Experience operating complex phone systems with software applications
  • Experience with supporting Zoom meetings
Your application will include the following questions:

How many years' experience do you have as a Customer Care Consultant?

Originally established in the U.S.A. in 1996, the Seven Seven Corporate Group provides high end IT services to the top financial institutions of the world. As a leading provider in this field, Seven Seven provides its clientele with US coverage through Seven Seven Softwares, and APAC coverage through Seven Seven Global Services.

With a wide array of services ranging from Software Development & Quality Assurance, Infrastructure & Application Support, Technical Service Desk, and Back Office Services, Seven Seven pioneered and is paving the way for the next generation of BPO: Knowledge Process Outsourcing (KPO).

Through a combination of highly technical KPO services and top-caliber IT talent, coupled with flexible engagement models and 24/7 upper management availability, Seven Seven is poised to be the leading vendor of choice for its global clientele.

Originally established in the U.S.A. in 1996, the Seven Seven Corporate Group provides high end IT services to the top financial institutions of the world. As a leading provider in this field, Seven Seven provides its clientele with US coverage through Seven Seven Softwares, and APAC coverage through Seven Seven Global Services.

With a wide array of services ranging from Software Development & Quality Assurance, Infrastructure & Application Support, Technical Service Desk, and Back Office Services, Seven Seven pioneered and is paving the way for the next generation of BPO: Knowledge Process Outsourcing (KPO).

Through a combination of highly technical KPO services and top-caliber IT talent, coupled with flexible engagement models and 24/7 upper management availability, Seven Seven is poised to be the leading vendor of choice for its global clientele.

Don't provide your bank or credit card details when applying for jobs.

What can I earn as a Customer Care Consultant

#J-18808-Ljbffr

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines HR Primo Managing Services Full time

    As a Customer Care Representative specializing in our logistics and motorcycle taxi account, you will be the primary point of contact for our clients, ensuring their needs are met and issues are resolved promptly. You will also be responsible for delivering exceptional service to both passengers and bikers. You will play a crucial role in maintaining client...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines ClearSource Full time

    Why ClearSource?ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Clearsourcebpo Full time

    Why ClearSource?ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines GDV-STACKph Full time

    Job Title: Customer Service Representative (Financial Account) Company: Leading BPO Company Description: Join our team as a Customer Service Representative at our Ortigas site. We are currently looking for individuals to fill multiple positions in a financial account. Qualifications: High School graduate or Senior High School graduate Minimum of 6 months...

  • Customer Care Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines NEKSJOB Full time

    Greeting customers in a friendly, professional manner using the suggested script. Answering telephone and email inquiries in a timely manner. Deferring queries to your line manager if you are unable to answer them. Furnishing members and health care practitioners with details regarding members' benefits.QualificationsAt least high school graduate (old...

  • Senior RPA Developer

    2 weeks ago

    Pasig, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    Job Overview:We are seeking a dynamic and experienced professional the role of RPA Senior Developer. This position requires a candidate with strong technical expertise in RPA development along with the ability to understand and analyze business processes. The candidate will play a crucial role in designing, developing, and implementing RPA solutions while...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Minimum Requirement: High School Graduate (old curriculum / Senior High School Graduate) No Contact Center Experience Required Experience: Minimum 6 months of Accounting background experience Additional Information: Previous Experience: Did not work for Globe account (Customer Care Executive) or directly from Globe

  • Investigation Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Care Full time

    Job SummaryCARE recognizes that fraud and corruption are prevalent issues, have harmful effects on employees, the organization, and society, and threaten our vision. CARE does not tolerate fraud or corruption by staff, partners, or related third parties, including its agents, consultants, vendors, local councils, volunteers, or counterparts. The allegations...

  • Customer Service Representative Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines Aspire Global Solutions Full time

    Are you excited about providing a good customer service? We're hiring a Customer Service Representative to join our team in Pasig, Silvercity. If you're ready for a new adventure, read onYour Key ResponsibilitiesAssist travel account customers with inquiries and concerns. Be friendly and helpful.Ensure accurate and timely resolution of customer issues,...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing company based in Bulacan.We specialize in connecting talented individuals with job opportunities that align with their skills and goals.Role DescriptionThis is a full-time on-site position for a Customer Service Representative.The primary responsibilities include...

  • Customer Care Coordinator

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time

    THE EXPECTATIONS OF YOUR POSITIONWE THINK CUSTOMERHandling all inbound customer and retail communication with a sense of urgency, professionalism & solution focused mindsetDelivering a comprehensive and high service experience to all enquiring customers across all channels of communicationPromoting effective solutions and education to defuse escalated...

  • Customer Service Agents

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Are you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for youKey Responsibilities:Responding to inbound and making outbound calls to customers.Facilitating communication between customers and internal support to...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Hiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At Support Services Group, we train our team members to provide exceptional customer service to our clients and make a better community for our employees.Join Support Services...

  • Customer Service Representatives

    2 weeks ago

    Pasig, National Capital Region, Philippines Nezda Global Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative. The CSR will be responsible for providing excellent customer service, handling customer inquiries and complaints, and ensuring customer satisfaction. The role also involves creating positive customer experiences and maintaining high levels of customer...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Velasco Outsourcing Company Full time

    Customer Service Representative Cruiseline*Join Our Team as a Customer Service Representative*Are you ready to embark on a rewarding career journey? We are currently seeking passionate individuals to join our team as Customer Service Representatives for two exciting accounts*Cruiseline Account:Salary package up to 25.5k- Must have a minimum of 6 months...

  • US RN Care Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time

    Nursing - Aged Care (Healthcare & Medical) Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?This position is responsible for managing high risk, chronic illness patients to promote effective education, self-management support and timely healthcare delivery to achieve optimal quality and financial outcomes....

  • Healthcare Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines R1 RCM Philippines Inc Full time

    Healthcare Customer Service Representative (Quezon City) page is loaded Healthcare Customer Service Representative (Quezon City) Apply locations Quezon City, Metro Manila time type Full time posted on Posted Yesterday job requisition id R What will you do in this role? You will be responsible for providing expertise and excellent customer service support...

  • Customer Service Representative Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

    Effectively supervise the performance of Team Leader, Customer Service Representatives and Salesforce Specialist. Ensures that all Customer Service Representatives and Salesforce Specialist are assessed and all training needs are cascaded within established guidelines. Provides orientation to subordinates on project revisions and/or new accounts. Ensures...

  • Customer Service Representative Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Pty Ltd Full time

    CUSTOMER SERVICE REPRESENTATIVE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A SENIOR CUSTOMER SERVICE REPRESENTATIVE?Our awesome...