GS Hosted Service Delivery Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth. Your Role To provide procurement and analytical expertise and ensure timely and accurate data reports for procurement and allocation management to senior members.
To assist and ensure ticket allocation to maintain the timely and quality service to the customers or requestors.
To act as a shipping carriers liaison for transshipment escalations. Your Responsibilities
  • Prepare booking and shipment reports daily to Australia Team in a timely manner to inform the AU team of current volume being moved
  • Extract QT Utilization Report from Business Objects to send out to Trade and Pricing Team in order to monitor the number of quotation created and if within capacity
  • Develop and run reports in Business Objects that includes but not limited to Port Omission Report and Blank Sailing Reports based on the carrier notices received and include analysis that can contribute to the management's decision making and allocation directions
  • Develop ad-hoc reports that is needed by the Senior Management for their analysis on shipment issues or status
  • Coordinate with other teams (Sales, Operations, Customer Service) for efficient resolution of tickets uploads needed for
  • Customer booking and/or invoicing to ensure that it's available on time and error-free
  • Manage and supervise Zendesk ticket allocation within the team on a timely manner for fast resolution and to ensure that service level can meet the SLA (Service Level Agreement)
  • Identify and provide initial analysis on tickets aging 7 days and above to push the team's ticket prioritization management
  • Communicate with Shipping carrier senior point of contact for shipments with Trans Shipments longer than 15 days and escalate to Regional Shipping Carrier POC to avoid long shipment delays and Customer dissatisfaction
Your Skills and Experiences
  • Graduate of Bachelor's Degree inGraduate of Bachelor's Degree inEngineering/Information Technology/Finance or any equivalent
  • Experience inIT coding languages and basic knowledge of Incoterms / Quotes/ Pricing and contracts
  • 2 years working experience in Integrated Logistics/Finance and/or IT is preferred
  • Proficient in Microsoft (PowerPoint, Word) and Intermediate to Expert Level using MS Excel
  • Knowledge on Reporting and Project Management
  • Proficient in English language
  • Ability to explain complex information to relevant parties, establish priorities and accomplish multiple tasks and ability to work with demanding deadlines
Good Reasons to Join We are looking for individuals with an eye for details and a passion for risk management. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today
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