Incident Management Specialist

2 weeks ago


Manila, National Capital Region, Philippines Indra Philippines Full time

Help Desk & IT Support (Information & Communication Technology)

  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Incident Manager?

How many years' experience do you have as an ITIL Consultant?

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.

Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.

The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra's clients.

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.

Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.

The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra's clients.

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