Associate IOC Major Incident Analyst

2 weeks ago

Manila, National Capital Region, Philippines 20 DexCom Philippines Inc Full time

Associate IOC Major Incident Analyst page is loaded

Associate IOC Major Incident Analyst Apply remote type Flex locations Manila, Philippines Cebu, Philippines time type Full time posted on Posted Yesterday job requisition id JR105817

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

We are seeking a detail-oriented and proactive IT Analyst to join our dynamic IT team. The successful candidate will play a key role in monitoring, analyzing, responding to Major incidents, and supporting daily operations.

Where you come in:

  • Incident Management:
    • You will monitor and respond to IT incidents in a timely manner, ensuring a swift and effective resolution.
    • You will collaborate with cross-functional teams to coordinate Major incident response efforts and minimize impact.
  • Operations Support:
    • You will provide support for daily IT operations, including system monitoring, performance analysis, and routine maintenance tasks.
    • You will contribute to the identification and implementation of operational improvements.
    • You will provide support during a Major Incident supporting the tasks required b a Major Incident Manager.
  • Incident and Operations Documentation:
    • You will maintain accurate and up-to-date documentation of incidents, operations procedures, and changes.
    • You will contribute to the development and enhancement of knowledge base articles.
  • Continuous Improvement:
    • You will participate in post-incident reviews and contribute insights for continuous improvement.
    • You will identify opportunities for enhancing operational efficiency and recommend improvements.
  • Communication and Collaboration:
    • You will communicate effectively with internal teams and stakeholders, providing updates on incidents, operations, and changes.
    • You will collaborate with team members to ensure a cohesive and well-coordinated approach to IT activities.
  • Training and Development:
    • You will participate in training sessions to enhance skills related to incident response, operations support, and change management.
    • Stay informed about industry best practices and emerging trends in IT operations.

What makes you successful:

  • Your proven experience of at least 1 year in incident management including Major incident support, operations support, and change management within an IT environment.
  • Your trong analytical and problem-solving skills.
  • Your familiarity with IT service management (ITSM) tools and incident tracking systems.
  • Your excellent communication and interpersonal skills.
  • Your ability to work collaboratively in a team-oriented environment.
  • Your willingness to participate in on-call rotations, if required.
  • Your relevant certifications (e.g., ITIL) is a plus.
  • Your previous experience working in a Service Desk or advanced support role dealing with Major Incidents.

What you'll get:

  • A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Similar Jobs (1) Associate IOC Major Incident Analyst remote type Flex locations 2 Locations time type Full time posted on Posted Yesterday

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

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