Customer Director Philippines

2 weeks ago

Manila, National Capital Region, Philippines ALSTOM Gruppe Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Director Philippines

Date: 18 May 2024

Location: Manila, PH

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Purpose:

  • Manage a portfolio of customers and be the single point of contact for customers.
  • Grow business with customer, monitor project execution and profitability and ensure customer satisfaction and loyalty.

Key accountabilities:

  • Act as the main point of contact for customer, and the prevalent authority on all customer issues.
  • Champion a customer-centric culture across the company.
  • Secure and regularly measure customer satisfaction.
  • Guarantee the needed customer intelligence to feed back into our organization all business opportunities as well the trends and concerns to maintain and increase our presence against our competitors.
  • Grow business by selling existing/new products to existing customers to maximize revenue and profits. Identify new business opportunities with customers, understand customer needs, gather customers' key data including budgets.
  • Be the tender leader and therefore lead the tender team.
  • Contribute to negotiations during tender phase and ensure efficient hand over between tender phase & contract phase.
  • Contribute to the success of the project execution, in partnership with Project Manager.
  • Manage the Profit & Loss of the project, in partnership with Project Manager / Project Director. Ensure timely invoicing and cash collection.
  • Apply ALSTOM rules on ethics and compliances in all selling & customer management activities.
  • Use of Alstom standard tools.

Required Experience and Competencies:

  • Graduate Degree in Engineering or Business field. Master of Business Administration or in Engineering preferred.
  • Over 15-20 years of experience in the Rail related industry or project organization.
  • Strategic thinking, entrepreneurial attitude, innovative and creative, cultural awareness, railway technology knowledge.
  • Experience in a business development, sales or marketing role; international experience would be an asset.
  • Excellent communicator with solid experience in leading teams and in people management.
  • Good commercial knowledge for assessing business risks and opportunities.
  • Resilient and able to deliver operationally in a demanding and changing environment.
  • Intermediate contractual & legal knowledge and negotiation skills.
  • Excellent leadership quality and Relationship Management.
  • Sensitivity to different cultures.
  • International mind set with good language skills.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

#J-18808-Ljbffr

  • Country Director, Philippines

    3 days ago

    Manila, National Capital Region, Philippines Facebook Full time

    Meta is looking for the highest caliber executive leader to manage Meta's growth in The Philippines, and to spearhead the company's strategic relationships with global/local brands, agencies, and partners for Meta's family of apps. As Country Director, you will lead strategy development and operational execution across a functional team including sales,...

  • Director of Projects – Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Fluence Energy Full time

    About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products,...

  • Interim Assistant Director

    2 weeks ago

    Manila, National Capital Region, Philippines National University - Philippines Full time

    Company Description National University (NU) is a non-sectarian, higher educational institution in the Philippines. Since its establishment in 1900 & acquisition of the SM Group in 2008, NU has grown to have 10 operational campuses in Metro Manila and Luzon. The university has a rich history of producing notable alumni, including three Philippine Presidents,...

  • Customer Director Philippines

    4 days ago

    Manila, National Capital Region, Philippines Alstom Full time

    Req ID: 451292At Alstom, we specialize in transportation solutions, covering everything from high-speed trains to metro systems. Our goal is to foster greener and smarter mobility worldwide, connecting cities and reducing carbon emissions.Job Purpose:Manage a portfolio of customers and serve as their primary point of contact.Drive business growth, oversee...

  • Director, Customer

    2 weeks ago

    Manila, National Capital Region, Philippines Refinitiv Full time

    Director, Customer & Solutions Learning, Risk Intelligence page is loaded Director, Customer & Solutions Learning, Risk Intelligence Apply locations PHL-Taguig-20 Upper McKinley Bldg time type Full time posted on Posted 30+ Days Ago job requisition id R The Director, Customer & Solutions Learning, Risk Intelligence will partner closely with Customer Success...

  • Digital Commerce Director

    2 weeks ago

    Manila, National Capital Region, Philippines FWD Group Management Holdings Limited Full time

    Digital Commerce Director FWD Group Management Holdings Limited Manila, Philippines Digital Commerce Director FWD Group Management Holdings Limited Manila, Philippines Posted 5 days ago Permanent Competitive Digital Commerce Director About FWD Life PhilippinesFWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in...

  • Medical Director

    2 weeks ago

    Manila, National Capital Region, Philippines 665 ICR Philippines - PHL Full time

    Medical Director - Hemato-Oncology page is loaded Medical Director - Hemato-Oncology Apply locations Philippines, Manila India, Trivandrum India, Bangalore India, Chennai Singapore, Singapore time type Full time posted on Posted 30+ Days Ago job requisition id JR116688 At ICON, it's our people that set us apart. Our diverse teams enable us to become a...

  • Sales Director

    2 weeks ago

    Manila, National Capital Region, Philippines NES Fircroft Full time

    A Director of Sales, or Sales Director, manages and oversees the sales operations in an organization. Their main duties include designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers.Expand the business and become a leader in the country...

  • Human Resources Director

    2 weeks ago

    Manila, National Capital Region, Philippines Michael Page Full time

    A high end retail operation that is a true Philippines success storyLeadership opportunity to help lead human resources operationAbout Our ClientA high end retail operation, with a loyal customer base across Manila and the Philippines.Our client has developed into a main stay across most malls and shopping locations.Job DescriptionHuman Resources Director,...

  • Associate Director of International Public Policy and Government Affairs, Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Fintech News Full time

    Associate Director of International Public Policy and Government Affairs, Philippines Description Ant International is looking to hire a dynamic, driven, versatile and seasoned Public Policy and Government Affairs professional with extensive network within and beyond the government agencies and regulatory bodies and a deep understanding of Philippines's...

  • Art Director

    2 weeks ago

    Manila, National Capital Region, Philippines Hogarth Philippines Full time

    The Art Director is responsible for the development of concept, art direction, and production for all types of creative and marketing projects. This includes print, digital, social, television, radio, collaterals, brochures, point of sale materials, websites and all adhoc assignments that might arise.Responsibilities:Works with the Creative Director,...

  • Creative Director New Manila, Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Oliver UK Group Full time

    The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects. The overall objective is...

  • Customer Success Director

    2 weeks ago

    Manila, National Capital Region, Philippines Backbase Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success...

  • Facilities Director

    2 weeks ago

    Manila, National Capital Region, Philippines Walter Mart Full time

    Full time Add expected salary to your profile for insights Walter Mart Malls Strives to be the # 1 Community Mall in the CountryWalter Mart Currently Operates 42 malls and continues to expand its mall network to serve more Filipino CustomersWalter Mart is looking for a Facilities Director Who can Champion Leadership, Budgeting, Maintenance, Safety,...

  • Sales Director

    2 weeks ago

    Manila, National Capital Region, Philippines Athena Executive Search & Consulting (AESC) Full time

    Sales Director - Philippines (Ad-tech Organisation)Our Clientis a pioneering global organization, headquartered in Singapore, specializing in artificial intelligence-powered advertising technology solutions. Their expertise lies in empowering domestic and global brands across diverse sectors by providing unparalleled insights into user behavior through...

  • Director of Spa

    2 weeks ago

    Manila, National Capital Region, Philippines Shangri-La Hotels Full time

    Career Opportunities: Director of Spa & Recreation Requisition ID 168434 - Posted - Philippines - Edsa Shangri-La, Manila - Spa/Health Club - Permanent Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping...

  • Customer Success Director

    2 weeks ago

    Manila, National Capital Region, Philippines Backbase Inc. Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic...

  • GroupM | Associate Director/ Director, Digital

    2 weeks ago

    Manila, National Capital Region, Philippines Groupm Pakistan Full time

    GroupM | Associate Director/ Director, DigitalProgrammatic, Biddable, Paid Media & SEOManila,Philippines Requisition ID:29061The Digital Director will work closely with the Business Unit Head and will ensure smooth, accurate, and effective planning and implementation of clients' digital media campaigns Description Position at GroupM The Digital Director will...

  • Business Development Director

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies Full time

    Business Development Director (Healthcare) Add expected salary to your profile for insights The Business Development Director will lead the key growth projects of the Philippines to ensure the company's sales strategies are achieved. To grow the business and work effectively with the sales, operations teams, and medical and security subject matter experts to...

  • Mindshare | Director

    2 weeks ago

    Manila, National Capital Region, Philippines Groupm Pakistan Full time

    Buying, Trading & InvestmentManila,Philippines Requisition ID:32815 Must have a strong understanding of brand communication strategy and have worked on cutting-edge digital led, integrated communication/media solutions for clients. Below are the Key Performance Indicators (KPIs) for this role: Strategic Planning and Development Assumes lead role in...