Automations and Communications Process Improvement Specialist

2 weeks ago

Paranaque City, Calabarzon, Philippines Hitachi Energy Full time
Automations and Communications Process Improvement Specialist

Marketing Communications (Marketing & Communications)

We are seeking an experienced Automations and Communications Process Improvement Specialist to join our team. The role involves supporting the process and automations requirements of the Global Communications Shared Services Team and other related teams. The specialist will also assist the Shared Service Excellence Team Leads in enhancing the stakeholder experience and improving the team's efficiency.

Your responsibilities:

  • You will work with Shared Service Excellence Team Leads to connect the dots between process, data, people, and technology across the value chain, develop frameworks and solutions to foster a Continuous Improvement Culture and collaborate with the Digital Tools Manager, IT to assist in the development and execution of user acceptance testing plans.
  • You will ensure the effectiveness and accuracy of automation solutions and work with the Digital Tools Manager and IT to help the team transition automation solutions into regular operations, ensuring a seamless handover of knowledge and appropriate documentation.
  • You will create and implement training programs to provide support and guidance to business users during enhancements and continuous improvement initiatives. Ensure that automation solutions adapt to evolving business needs.
  • You will monitor and evaluate the performance of automation solutions continuously, both during the stabilization period and after implementation, identify potential bottlenecks and address concerns that may impact efficiency or accuracy.
  • You will act as a subject matter expert, providing recommendations and best practices for automation and process improvement projects and assist in the timely and successful execution of all projects and deliverables within the Global Communications Shared Services Team.
  • The implementation of automation strategies to streamline this process is essential and drive the delivery and implementation of Process Improvement projects across the function and throughout the employee lifecycle (onboarding, offboarding).
  • Living the Hitachi Energy's core values of safety, quality, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • A university degree in Business Administration, Information Systems, or a related field.
  • Advanced certification in Lean Six Sigma or other process improvement methodologies.
  • Minimum of 5 years' experience in a similar role, demonstrating proficiency in managing projects, identifying key milestones, and implementing automation strategies to enhance process efficiency.
  • Proficiency in Microsoft SharePoint, Teams, Power Automate, and Excel.
  • Strong analytical and problem-solving skills.
  • Self-motivated, proactive, and ability to effectively communicate with stakeholders.
  • Ability to work independently and collaborate with a global team from a remote location.
Your application will include the following questions:

How many years' experience do you have as a Process Improvement Specialist?

Which of the following Microsoft Office products are you experienced with?

How would you rate your English language skills?

Which of the following statements best describes your right to work in the Philippines?

How much notice are you required to give your current employer?

What's the highest level of Lean Six Sigma certification that you have completed?

How many years of project management experience do you have?

Consumer Electronics Manufacturing

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

Perks and benefits

Medical

Vision

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