Senior Technician

2 weeks ago


Manila, National Capital Region, Philippines Okada Manila Full time

Telecommunications (Information & Communication Technology)

  • Provides personal support services. They must build rapport and obtain problem details from end-users and coordinate with service provider or Vendor.
  • Takes initiative and ownership of reported end-user incidents/service requests. They use diagnostic tools to identify root of Communication and application related issues. Once the issue is identified, Sr. Technicians process these incidents through an incident management system.
  • Completes hands-on fixes for software installations and upgrades. They perform full server backups and configure new systems and applications. After completing installations, Sr. Technicians test new communication system according to established guidelines.
  • Performs other job related duties assigned by superiors

II. JOB SPECIFICATIONS

  • Educational Requirement:
    • Bachelor's Degree in Telecommunication or any 4-year course in a related field
  • Experience Requirements:
    • At least 2 years or more Avaya communication system experience or other Telco systems
    • Preferably with CMS , IVR ,Call accounting and etc. Avaya application experience
  • Technical Skills:
    • Proficient in Microsoft Office Applications
    • Avaya Communication system
    • Troubleshooting – diagnosing the root cause of hardware or application failures using established procedures and deciding on effective resolutions
  • Other Qualifications:
    • Self-motivated individuals with strong communication skills
    • Problem-solving skills
    • Interpersonal skills – communicating in a polite and effective manner with both internal and external clients
    • Time management – Sr. Technicians must work independently and pace themselves in order to multitask and complete jobs successfully
    • Writing skills – Sr. Technician need strong writing skills to clearly respond to help desk tickets and emails

Tiger Resort Leisure & Entertainment, Inc. (TRLEI), a truly world-class casino resort, brings the newest, grandest, and most exciting gaming and entertainment destination in Asia.

The casino and resort is an iconic landmark that features a unique and remarkable Dome nightclub and an exclusive beach club, unrivaled not only in Manila but in the whole of Asia. The most breathtaking spectacle within the property is the dancing water display and light show – an impressive extravaganza—that's even more incredible than the world-renowned fountains of Dubai.

The property also provides guests with the largest and most luxurious gaming floors in the Philippines. Aside from the excitement and thrills of gaming, guests can take a break and splurge on the most–sought-after luxury and international brands in the shopping esplanade or relax in one of the casino and resort's well-designed and stunning selection of deluxe rooms, villas, and suites. They can also indulge in a fancy and tasty snack or a lavish gourmet spread from Manila's finest casual and signature dining restaurants.

With the beautiful Manila Bay as its stunning backdrop, the casino and resort complex is also designing an exclusive marina to allow guests to arrive in style aboard yachts. They can land right outside the property and enjoy the incredible amenities just steps away.

This website gives our guests a glimpse of our iconic resort and showcases the progress of our vision to provide a world-class entertainment property and to make the Philippines the biggest travel destination in Asia.

Tiger Resort Leisure & Entertainment, Inc. (TRLEI), a truly world-class casino resort, brings the newest, grandest, and most exciting gaming and entertainment destination in Asia.

The casino and resort is an iconic landmark that features a unique and remarkable Dome nightclub and an exclusive beach club, unrivaled not only in Manila but in the whole of Asia. The most breathtaking spectacle within the property is the dancing water display and light show – an impressive extravaganza—that's even more incredible than the world-renowned fountains of Dubai.

The property also provides guests with the largest and most luxurious gaming floors in the Philippines. Aside from the excitement and thrills of gaming, guests can take a break and splurge on the most–sought-after luxury and international brands in the shopping esplanade or relax in one of the casino and resort's well-designed and stunning selection of deluxe rooms, villas, and suites. They can also indulge in a fancy and tasty snack or a lavish gourmet spread from Manila's finest casual and signature dining restaurants.

With the beautiful Manila Bay as its stunning backdrop, the casino and resort complex is also designing an exclusive marina to allow guests to arrive in style aboard yachts. They can land right outside the property and enjoy the incredible amenities just steps away.

This website gives our guests a glimpse of our iconic resort and showcases the progress of our vision to provide a world-class entertainment property and to make the Philippines the biggest travel destination in Asia.

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Perks and benefits

Medical

Miscellaneous allowance

Parking

Competitive Salary, Statutory Benefits, Daily Duty

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