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Collection Analyst
2 weeks ago
Responsibilities:
- Collect and maintain customer account information (e.g. track account status, report on outstanding balances, prioritize collection activity)
- Follow up on overdue accounts (e.g. initiate demand letters, make outbound phone calls to delinquent accounts, manage external debt collections, etc.)
- Ensure compliance with credit and collections regulations and adhere to best practices
- Analyze credit history and information related to credit applications and overdue/delinquent accounts
- Provide reporting on outstanding account balances, credit applications, and collection activity
- Recommend terms and conditions for credit and debt repayment
- Research credit history by collecting personal/business data for analysis and credit reports
- Apply acceptable credit lines and payment terms to new customers and/or supplier accounts - reviewed and approved by AR Credit Manager
Your Profile / Qualifications:
- At least 3-4 years of experience in business-to-business collections, order entry, customer service, accounts payable, cash applications, or accounts receivable, preferably in a BPO or shared services industry
- Advanced proficiency in Microsoft Excel
- Strong analytical skills to consolidate data into client reports
- Proficient in English
- Strong attention to detail
- Effective communicator verbally and in writing at all levels
- Proactive with excellent time management and organizational skills
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