OTC Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines IBM Philippines Full time

IBM is hiring for the role of OTC Analyst.

  • Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
  • Respond to inquiries from internal and external customers
  • Do a reconciliation of accounts or research on disputed AR
  • Coordinate resolution of customer disputes
  • Prepare or update Desktop Procedures (DTP)
  • Above average working knowledge of Accounts Receivables (AR)
  • Good understanding of Business to Business (B2B) collections concepts.
  • Ability to manage volume of accounts and work independently.
  • Ability to prioritize tasks, manage multiple priorities and tight deadlines
  • Strong problem solving and analytical skills, results-oriented, excellent follow up, negotiation, and troubleshooting skills
  • Good relationship-building skills and should be a Team Player
  • Proficient in using MS Excel.
  • Good communication skills, both in spoken and in written English, and has neutral accent
Requirements
  • Above average working knowledge of Accounts Receivables (AR)
  • Good understanding of Business to Business (B2B) collections concepts.
  • Ability to manage volume of accounts and work independently.
  • Ability to prioritize tasks, manage multiple priorities and tight deadlines
  • Strong problem solving and analytical skills, results-oriented, excellent follow up, negotiation, and troubleshooting skills
  • Good relationship-building skills and should be a Team Player
  • Proficient in using MS Excel.
  • Good communication skills, both in spoken and in written English, and has neutral accent
Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry PathwayDegree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

Work rights

The opportunity is available to applicants in any of the following categories.

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