IT Service Desk

2 weeks ago


San Fernando, Central Luzon, Philippines TATA Consultancy Services (Philippines) Inc. Full time
Information Technology Service Desk

Desired Competencies:

  1. Strong in Communication skills and interpersonal skills with exposure to handling Service Desk calls and experience in providing EUC services.
  2. Knowledge on Desktop engineering, Active Directory, Service Now, VPN, Intune Mobile device management, VDI, ADUC, SCCM, Microsoft Office, Windows OS troubleshooting skills
  3. Should have good experience in troubleshooting hardware issues for Desktops, Laptops and printer related issues.
  4. Exposure to handling US Support via Phone, Email & Chat Support
  5. Exposure to handling Critical incident management - MIM
  6. Should have knowledge on basic desktop issues, AD, MDM, Software and Hardware issues, Wireless issues, Microsoft Operating System, Microsoft Office, Printer troubleshooting and MIM. Preferred but not required:
  7. ITIL Certification Minimum Qualifications:
  8. College Graduate of any course or Undergraduate of 2 years in college w/ no back subjects
  9. Minimum 1-2 years ITSD Experience
  10. Open to shifting schedules.
  11. Amenable to work onsite.

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