Escalation Specialist

2 weeks ago

Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full time

Stealth Monitoring is looking for talented individuals like you Be the next Escalation Specialist.

Here is Stealth Monitoring, we help our clients by placing cameras in known problem locations on our client's properties. Through innovative technologies and world class standard review process, we view live video streams from these cameras to proactively detect suspicious and/or criminal activity. Any suspicious activities captured are called out to our internal Escalation Management Group (EMG) to further investigate and/or respond to the potential threat to both humans and property.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

  • Handles low level escalations
  • Typically follows prescribed guidelines or procedures to resolve problems
  • Has working knowledge of basic concepts and procedures
  • Performs a variety of routine tasks or assignments
  • Works with a moderate level of guidance
  • Make certain Judgement/discernment on certain task

Qualifications:

  • Bachelor's Degree in any field (Business Management preferred)
  • Strong communication skills (verbal and written communications); and ability to write incident reports.
  • Previous experience in a customer service setting, preferably in BPO and North America clients.
  • Ability to manage multiple escalations with varying levels of criticalities.
  • High capacity to prioritize escalations per assigned classifications.
  • Amenable to work in shifts.
  • Must have experience with Microsoft Office (Outlook, Word, Excel, Powerpoint required)

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.


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