![Callhounds Global BPO](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Job Title: Customer Support Representative (CSR)
Company: Callhounds Global BPO Corporation
Location: Eastwood City, Quezon City, Metro Manila
Job Type: Seasonal Account (2 months): Ecommerce/Retail (Voice)
About Callhounds Global BPO Corporation:
Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our commitment to excellence and innovation. We are currently seeking dedicated individuals to join our team as Customer Support Representatives, specializing in providing support through various channels, including phone answering, chat support, and email support.
Job Overview:
As a Customer Support Representative, you will be at the forefront of ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support through multiple communication channels. If you are a customer-centric individual with strong communication skills and the ability to thrive in a fast-paced environment, we invite you to apply and be part of our dynamic team.
Responsibilities:
1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.
2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.
3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.
4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.
5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.
6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.
Nature of the account: Ecommerce/Retail (Voice):
E-commerce is the buying and selling of goods and services over the internet
Ex. Shopee and Lazada, Ebay, and Amazon.
Qualifications:
1. College Level; additional education is a plus, High School or Senior H.S graduate.
2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.
3. Good to excellent communication skills, both written and verbal.
4. Ability to multitask and navigate between phone, chat, and email support seamlessly.
5. Strong problem-solving skills and a customer-centric mindset.
6. Familiarity with customer support software and ticketing systems.
7. Proficiency in Microsoft Office and other relevant computer applications.
- 5k Bonus upon project completion
- 200 agents needed
- Easy application requirements
Job Types: Full-time, Fixed term
Contract length: 2 months
Pay: Php23, Php30,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Eastwood City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Required)
- Customer service (Voice): 1 year (Required)
Language:
- English (Required)
Location:
- Eastwood City (Required)
Expected Start Date: 06/05/2024
#J-18808-Ljbffr
-
In manila
7 days ago
Manila, National Capital Region, Philippines Customer Service Representative Full timeCustomer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...
-
Sagility Bridgetowne
7 days ago
Manila, National Capital Region, Philippines Customer Service Representative Full timePOSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Lancesoft Full timeEmail Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Lexieconsulting Full timeCompany DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...
-
customer service representative
6 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
customer service representative
1 week ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
customer service representative
1 week ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Lexieconsulting Full timeWe are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Stackph Full timeWe are on a massive hiring for Customer Service Representative RoleBenefits and Perks:Up to 25k Salary Package-HMOLoan and Pay in advance facilityPaid Time Offer-Dayshift and Nightshift AccountQualifications:Proven experience as a customer service representative or similar customer service roleStrong communication, interpersonal and problemsolving...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Metrobank Full timePress Tab to Move to Skip to Content Link Customer Service Representative (Phone-based) Job Summary:A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines NeksJob Philippines Full timeCustomer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...
-
customer service representative
6 days ago
Manila, National Capital Region, Philippines Reliasourcing Inc. Full timeJob Summary: A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualifications: Proven customer support experience or experience as a Client Service RepresentativeUpselling Experience is...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Rippedboxstation Full timePosition: Customer Service RepresentativeNumber of hours: 10-20 hours/week, Night shiftJob duration: Project-basedWork Location: Onsite; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about...
-
Customer Service
6 days ago
Manila, National Capital Region, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full timeJob Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...
-
Customer Service Representatives
1 week ago
Manila, National Capital Region, Philippines Neksjob Full timeJob description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
-
Manila, National Capital Region, Philippines Lexieconsulting Full timeEmail Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...
-
Customer Service Representative Non Voice
1 week ago
Manila, National Capital Region, Philippines Lexieconsulting Full timeEmail NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Rippedboxstation Full timePosition: Customer Service Representative Number of hours: 10-20 hours/week, Night shift Job duration: Project-based Work Location: Onsite; Lagro, Quezon City Tasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information...
-
Customer Service Representative
7 days ago
Manila, National Capital Region, Philippines Sagan Full timeJob Title: Customer Service RepresentativeLocation: Remote (PST Time one)Salary Range: up to 1200 USD Work Schedule: 12:00 PM to 08:00 PM PSTNOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...
-
Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines Fliff Inc. Full timeFliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes...