Quality Analyst

2 weeks ago

Manila, National Capital Region, Philippines TIKTOK PTE. LTD. Full time

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies.

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What I will be doing:
- Responsible for monitoring international short video content quality to ensure community ecological security.
- Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report.
- Work closely & hand in hand with other departments to respond immediately to relevant operation's needs.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Qualifications
What should I bring with me:

Minimum Qualifications:
- Bachelor's degree or above, short video product user.
- Excellent language skills (English and Tagalog)
- In-depth contact with local customs and culture is highly sensitive to social news.
- Possess strong learning ability, cross-department communication and collaboration skills.
- Able to work under minimal supervision and have strong logic/ common sense related to job nature.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred.
- Overseas working/ training is a plus.

Trust & Safety recognises that keeping our platform safe for ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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