BPO Quality Analyst

JobSummary - Quality Analyst is responsible for monitoring and evaluating the performance of call center representatives to ensure that customer service standards are met or exceeded. This role involves assessing agents' interactions with customers, providing feedback, identifying areas for improvement, and implementing strategies to enhance overall customer...

Quality Assurance Manager Strong BPO US Healthcare experienceStrong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sigma knowledge is an advantageCan start asap. can work onsite. amenable working the...

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Quality Analyst - Digital Operations, SeaBankExperienced (Individual Contributor) Department Operations SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet...

Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)● Create detailed test cases that match business requirements to ensure data quality.● Perform data quality checking for ad-hoc data extraction.● Ability to test in a timely manner that meets SLA.● Communicate with Data analyst and Project Management...

Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)● Create detailed test cases that match business requirements to ensure data quality.● Perform data quality checking for ad-hoc data extraction.● Ability to test in a timely manner that meets SLA.● Communicate with Data analyst and Project Management...

The Quality Analyst, under the direction of the Quality Sr Manager, will support contact center initiatives around Customer Experience, Quality Assurance, Analytics, and Reporting. The focus of this position is performance improvement opportunities within the group, provide critical evaluation and observation of compliance, execution, impact using both...

Posted: 3 days ago Openings: 1 Applicants: 917 The Quality Assurance (QA) Analyst will conduct testing on software and web applications to identify and resolve bugs, defects, and other potential issues.Duties/Responsibilities:Experienced with project coordinations, delivery, reports, and dashboards, Managing stakeholders.-Reviews design specifications to...

Job Title: Data Quality AnalystLocation: Remote (CST Timezone)About Us:We are a team dedicated to providing top-notch data management and analysis services. Our commitment to precision and efficiency propels us in meeting our clients' varied needs. We are currently on the lookout for a meticulous and analytical Data Quality Analyst to join our squad and...

IQVIA National Capital Region, Philippines • As an internal consultant to business end-users in the area of process automation and operational efficiency.• Assist in analysing business requirements and find solutions within the IQVIA Hospital Information systems to drive process automation.• Involved and assist in HIS system implementation.• Assist...

Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Analyst, Quality Assurance, you will be a key member of the Digital Web Experience team. You will be given the opportunity to make a difference by providing consistent,...

The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation ( Marketing) team.Qualifications:Entry-Level: minimum of 1-2 years professional experience (BPO, Corporate, LeadGen, Agency)Excellent verbal and written communication skillsBusiness analysis and requirements gathering abilitiesFamiliarity with Meta...

We are seeking a versatile Business and Quality Assurance Analyst who will play a dual role in our organization. This hybrid position requires a blend of skills from both IT business analysis and quality assurance engineering. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to work collaboratively with...

We are seeking a versatile Business and Quality Assurance Analyst who will play a dual role in our organization. This hybrid position requires a blend of skills from both IT business analysis and quality assurance engineering. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to work collaboratively with...

The Quality Assurance Analyst will perform manual and automation deliverables. They will be responsible for designing, programming, simulating, and testing automated processes for complex solutions to ensure that they meet design specifications and are within total quality management limits and standards. Additionally, they will communicate with Quality...

Senior Quality Assurance Analyst Country Philippines City Manila Job ID 38627 Department Development Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Quality Assurance Analyst, Senior, will perform manual, functional testing and automation deliverables. He or she will be required to actively participate in...

Job Purpose:Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement. Primary Duties and Responsibilities:We are currently looking for a keen individual who is responsible for conducting audits for healthcare...

As a Quality Analyst at , you will ...Check and ensure the consistency of copies of banner and social media campaigns.Checking of image and video assets Review requirements, specifications and technical design documents to provide timely and meaningful feedback.Analyze test requirements, write test cases, and execute tests following standards and best...

Job Purpose: Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement. Primary Duties and Responsibilities: We are currently looking for a keen individual who is responsible for conducting audits for healthcare...

The Quality Assurance Analyst will be responsible for all testing phase of our production releases and all testing activities to ensure that the products meet the company standards. The Quality Assurance Analyst requires documentation of all errors, identify the root cause, and provides suggestions for resolution, and regression testing to ensure errors are...