Senior Client Support Agents

2 weeks ago


Quezon City, National Capital Region, Philippines Foundever ™ Full time

Come join the FoundeverTM Team

If you're eager to take your career to the next level, then FoundeverTM is the place for you. Our call center roles are anything but ordinary. We are dedicated to providing exceptional employee experiences that enhance both your professional growth and overall quality of life.

At FoundeverTM, we understand the power of small moments in shaping our work environment, relationships with customers, teamwork, and even friendships. By creating positive experiences for one another, we not only make a difference but also elevate our overall work environment.

What Are We Seeking?

Requirements:

  • Bachelor's degree in a related field is a must.
  • Minimum of 4 years' experience in customer-facing roles, preferably in technical support analysis or consulting.
  • Proficiency in troubleshooting SaaS applications.
  • Familiarity with SQL, Freighter, and/or relational databases.
  • Hands-on experience with SalesForce and/or Netsuite.
  • Demonstrated strong written and verbal communication skills.
  • Knowledge of Frontline Education's self-service functions for clients.
  • Experience in automated job scheduling and workload automation.

What Can You Expect from Us?
- Comprehensive paid training starting from day one
- Abundant growth opportunities (with 93% of non-agent roles filled internally)
- An inclusive leadership team that values your input and collaboration
- A fun team environment focused on cultivating trust daily
- **HMO** benefits for you and your loved ones
- Free Call Center Training
- Complimentary shuttle services at selected locations

Please Note:

Experience a hassle-free job application process through our Virtual Career Fair without any added stress. Just click on the provided link to jumpstart your application journey. Ensure you're in a conducive environment to complete assessments promptly.

When on our platform, choose your preferred location from the options below:

Quezon City

Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City

Wishing you the best of luck on your career advancement



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