Operations Manager

2 weeks ago


Taguig, National Capital Region, Philippines Cognizant Full time
Operations Manager | P&C Insurance | Voice Account -- APPLY NOW
  • Briefing, Execution & Involvement in day-to- day operation.
  • People Management, Issues & conflict management.
  • Capacity Management.
  • Leads conference calls & interacts regularly with the counterpart in the US.
  • Prioritizes workload and utilizes resources to develop performance standards.
  • Establishes service levels for production turn time and quality.
  • Presents doubts or queries for clarification to process owners and regularly follow to ensure receipt of appropriate solutions to the same.
  • Facilitates, resolves and removes obstacles, if any.
  • Mentors and develops team members in taking up the challenges.
  • Motivates team members and provides team members regular performance feedback.
  • Improves performance of under-performers by coaching and counseling.
  • Assists with flow charting and documentation.

QUALIFICATIONS:

  • Bachelor Degree Holder in any field.
  • 5-6 years of professional experience with 4-5 years of experience in managing Voice Accounts in a supervisory / managerial role in BPO environment.
  • Experience with P&C Insurance, Billing, Financial is preferred
  • Proven ability in gathering and interpreting information, and process mapping and documentation operating procedures.
  • Strong Prioritizing and Time Management skills.
  • Good Mentoring and Coaching skills.
  • Good Conceptual and Analytical skills.
  • Good Planning and Organizing Skills.
  • Good Written and Verbal Communication skills.
  • Excellent Interpersonal Skills
  • Flexibility and Adaptable.
  • Open to work in Graveyard Shift and shifting schedules
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an operations manager?

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.

As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.

We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.

We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:

Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World's Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)

Recruitment Sites:

2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City

Telephone number:

World Headquarters

500 Frank W. Burr Blvd.

Teaneck, NJ 07666

USA Phone:

Fax:

Toll Free:

1 Kingdom Street

Paddington Central

London W2 6BD

Phone:

Fax:

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.

As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.

We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.

We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:

Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World's Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)

Recruitment Sites:

2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City

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