Customer Care Account Agent I Up to 25k Pay

3 weeks ago

Makati City, National Capital Region, Philippines Aspire Global Solutions Full time
Aspire is actively seeking Call Center Agents in Metro Manila or nearby cities.

Great opportunity with competitive salary

  • Candidate must have minimum 1 month BPO experience.
  • Candidate should possess strong English communication skills - open for Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates.
  • Must be ready to start soon and adaptable to on-site work with shifting schedules.
  • Full-time position.

About the Role:

  • Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction by addressing product, service, billing, and account management related concerns.

Job Description:

  • Provide prompt and professional responses to customer queries, offer accurate information, troubleshoot problems, and provide solutions to resolve concerns or issues.
  • Support customers with account setup, login assistance, password resets, and profile updates, ensuring all details are accurate and current in the database.
  • Investigate and resolve customer complaints, service disruptions, billing discrepancies, and technical issues, escalating complex problems to relevant departments for resolution.
  • Gain a deep understanding of the company's products, services, features, and policies to offer knowledgeable recommendations and assistance to customers.
We are actively recruiting, and we assure a streamlined hiring process. Join our team today

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