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Customer Care Account Agent I Up to 25k Pay
2 weeks ago
Qualifications:
- Candidate must have at least 1 month of BPO experience
- Candidate must have at least Good English Communication Skills
- Accepting Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates
- Must be willing to start ASAP
- Amenable to work on site and on shifting schedule
- Willing to work for Full time job
Job Overview:
- Handle inquiries, resolve issues, and ensure customer satisfaction by addressing concerns related to products, services, billing, and account management
Job Description:
- Respond promptly and professionally to customer inquiries, providing accurate information, troubleshooting problems, and offering solutions to address their concerns or issues.
- Assist customers with account setup, login assistance, password resets, and profile updates, ensuring that account information is accurate and up to date in the company's database.
- Investigate and resolve customer complaints, service disruptions, billing discrepancies, and technical issues, escalating complex problems to appropriate departments for resolution as needed.
- Develop a comprehensive understanding of the company's products, services, features, and policies to provide informed recommendations and assistance to customers.
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