Weekends off I Customer Care Service Agent
2 weeks ago
We offer up to 25k salaryQualifications:
- Candidate must have at least 1 month of BPO experience
- Candidate must have at least Good English Communication Skills-Accepting Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates-Must be willing to start ASAP-Amenable to work on site and on shifting schedule
- Willing to work for Full time job
Job Overview:
- Provide exceptional customer service and support to clients across various channels, including phone, email, and chat
Job Description:
- Assist customers with billing inquiries, payment processing, invoice disputes, and refund requests, ensuring compliance with company billing procedures and regulatory requirements.
- Communicate effectively with customers via phone, email, or chat, using active listening skills to understand their needs, build rapport, and convey information clearly and concisely.
- Maintain detailed records of customer interactions, inquiries, and resolutions in the company's CRM system, ensuring accurate documentation for reference and reporting purposes.
- Adhere to established service standards, response time targets, and quality metrics to maintain high levels of customer satisfaction and service excellence.
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