BPO Subject Matter Expert

Equipped to handle all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etcGrads/undergrads with 2 years completion in college and able to produce TOR.HS Graduate w/ at least 6 mos SME/QA experienceIf no SME experience, min of 5yrs bpo...

Required Qualifications: Bachelor's degree or at least completed 1 year in College (no back subjects) At least 1 year of Subject Matter Expert experience Non-Negotiable: Recent EXPERIENCE in managing COLLECTIONS Good understanding of collections and capable of handling Supervisor calls Excellent communication skills, including active listening Other Key...

Job Title:Senior IT Support Specialist at XYZ CompanyJob Responsibilities:- Incident Escalation: Monitoring support queues to ensure incidents are escalated appropriately and capturing detailed information about the issue- Complex Troubleshooting: Tackling complex incidents that require in-depth troubleshooting escalated by Tier 1 and 2 support teams-...

Job Responsibilities:Incident Escalation: Monitoring support queues to ensure incidents are escalated appropriately and capturing detailed information about the issue.Complex Troubleshooting: Tackling complex incidents that require in-depth troubleshooting escalated by Tier 1 and 2 support teams. Knowledge Sharing: Creating knowledge articles and technical...

Tata Consultancy Services- PampangaOnsite setup Voice Account AU Utilities DayshiftUp to 30k Salary Package400K HMO with 3 dependents worth of 200kFinal Interview takes 5-10mins only Qualifications:Must be completed 2 years in College without back subjects Must have TOR/DiplomaMust have 1 year and up BPO international voice account experience Not Currently...

Tata Consultancy Services PampangaOnsite setup Voice Account AU Utilities DayshiftUp to 30k Salary Package400K HMO with 3 dependents worth of 200kFinal Interview takes 5-10mins only Qualifications:Must be completed 2 years in College without back subjects Must have TOR/DiplomaMust have 1 year and up BPO international voice account experience Not Currently...

Lead the development, design, and maintenance of APIs, services, and systems for the entire Emerge platform using ReactJS, NextJS, and NodeJS.Debug production issues across services and multiple levels of the stack.Work with other engineers in the company to build new features and products at scale.Uphold our high engineering standards and bring consistency...

Position Title: Human Resource AssistantSalary: 16,000 PHP monthlyReports To: Human Resource ManagerSchedule: 7:00 AM to 4:00 PM PH TimeLocation: Clark Pampanga (our only site location)Responsibilities:Handle site admin tasksAssist in matters of employee relationsAssist with all recruiting processes (sourcing, applicant pipeline management, conducting...

Client Success Expert (Remote, Contract)We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is...

Are you an experienced Team Leader with a background in the BPO industry? Prime Sync Solutions is seeking a talented individual to join our remote team. If you have a passion for leadership, excellent communication skills, and a track record of success in leading teams to achieve performance targets, we want to hear from you Key Responsibilities: Lead and...

Position Title: Front End Software EngineerSalary: 80, ,000 PHP monthlyReports To: Partner, Partner AdvisorPrimary Relationships: Partner StaffDate: March 2024Schedule: 8:00 AM - 5:00 PM PHTBackground:The Front End Software Engineer will play a key role in the solution development of high-valueareas of the business platform. The successful candidate will be...

Senior Customer Support Representative – No graveyard shiftsJoin usJoining us means you will receive a wage that is competitive in the standard BPO sector. We value our employees and believe in rewarding them for their hard work and dedication to providing exceptional customer support. We are located at KMC, situated in the heart of IT Park. The building...

Responsibilities:Attend to real-time needs such as, but not limited to, call escalations floor supportMonitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agentsCommunicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual...

Job Title:Customer Service Advisor - B2B Sales 2023Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Dare to...

Job Title:Customer Service Advisor - B2B Sales 2023Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Dare to...

Tasks and Responsibilities:Attend and present findings in weekly reviews and meetings with Operations Leadership team.Pull and analyze data for operations WBR and MBR presentations.Collaborate to present findings in weekly, biweekly, and monthly business reviews across operations teams and business partners.Maintain Looker, Zendesk Explore, and ActivTrak...

Roles and ResponsibilityAs an Operations and People leader for the USMortgage Originations team, you will be a critical figure in driving Originations process and domain knowledge across all teams. Along with heading the Originations team, your role will involve managing the team's performance on contractual SLA's and fostering a strong and motivated team...

DescriptionJob description Demand Generation Manager to take ownership of driving awareness and qualified leads through the detailed planning and execution of demand generation campaigns using the latest Marketing Automation and Customer Relationship Management strategies. Campaign accountability starts with the program idea, managing the project plan for...

DescriptionJob description Demand Generation Manager to take ownership of driving awareness and qualified leads through the detailed planning and execution of demand generation campaigns using the latest Marketing Automation and Customer Relationship Management strategies. Campaign accountability starts with the program idea, managing the project plan for...

Digital Marketing Specialist (Cebu Onsite) Brand Management (Marketing & Communications) Exceptional culture. A++ company morale score.Fun, friendly and collaborative office culture a minutes' walk from Ayala.Comprehensive Exposure as a Digital Marketing Coordinator/Senior Marketing Coordinator. What's In Store For you: Competitive package, we pay based on...