Senior Customer Service Representative

Senior Customer Support Representative – No graveyard shifts

Join us
Joining us means you will receive a wage that is competitive in the standard BPO sector. We value our employees and believe in rewarding them for their hard work and dedication to providing exceptional customer support.

We are located at KMC, situated in the heart of IT Park. The building offers beautiful coworking spaces, where you have the opportunity to engage with many other companies as well. On top of that, expect to enjoy Beer & Pizza Fridays, along with a variety of other fun activities.

Who Are You
Are you a support hero tired of graveyard shifts? We have great news for you Our company is looking for a Senior Customer Support Representative who is enthusiastic about guiding students with cutting-edge technology and loves interacting with people who are very happy with our products. This role is crucial in guiding our team in the Netherlands and welcoming customers onsite through video, all without the need for graveyard shifts.

Who Are We?
At our core, we're leaders in the e-learning industry, providing top-notch materials to students by using the latest technology. Our commitment to innovation and quality has made our products a favorite among our customers, earning us a reputation for excellence and reliability. We believe in empowering students with knowledge in the most accessible and engaging way possible, and our team is dedicated to making learning an enjoyable experience for all.

Who We Are Looking For
We are in search of someone who is not only presentable but also enjoys welcoming and interacting with people. Your ability to make customers feel valued and attended to, combined with your expertise in technology, will make you an ideal candidate for this position. If you are someone who loves to work in a dynamic environment and is passionate about providing exceptional customer support, we would love to hear from you.

Conclusion
If you are ready to leave behind graveyard shifts and step into a role where you can truly make a difference, this is your chance. Join us as a Senior Customer Support Representative and be part of a team that values technology, customer service, and innovation. Apply today

PURPOSE
As a Senior Customer Support Representative, you will play a crucial role in our organization. You will be guiding our team in the Netherlands, ensuring that our students and customers receive the best support and service. You will also have the unique opportunity to welcome customers onsite through video interactions, making their experience memorable and positive.

RESPONSIBILITIES

• Greet customers on-site in a professional manner.
• Provide exceptional customer service to clients, ensuring their inquiries and issues are addressed promptly and satisfactorily.
• Handle complex customer service issues, including escalations and technical problems.
• Mentor and support junior customer service representatives, sharing knowledge and best practices.
• Collaborate with other departments to resolve customer issues efficiently.
• Contribute to the development and improvement of customer service policies and procedures.
• Maintain up-to-date knowledge of our products and services.
• Ensure all customer interactions are logged and tracked in accordance with our data management policies.

QUALIFICATIONS

• Proven, long-term experience in BPO customer service roles, with a track record of excellence.
• Experience in IT-related customer service is highly desirable.
• Must be presentable and professional in all customer interactions.
• Ability to work shifts up until midnight (no graveyard shifts).
• C2 level proficiency in English, both written and spoken, is essential.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage time effectively.
• A team player with a positive attitude and strong work ethic.

PERKS & BENEFITS

• Work schedule is dayshift from 10AM-7PM
• HMO coverage of employee, plus 2 dependents with 150K coverage each
• 10 Leave Credits upon start of employment
• Monthly Transportation Allowance
• Yearly & Quarterly Employee Engagement Events
• Beer Fridays, where we all gather on the last hour of the day to eat, hang out, play games with cash prizes, and drink beer
• Free Parking
• Work-Life Balance
• Friendly & supportive work environment.

WANT TO LEARN MORE ABOUT US?
Visit our websites:

LIKE & FOLLOW US

• Instagram: @sescareersph
• LinkedIn: ExpertCollege

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Information & Communication Technology

A career at Software Expert Systems B.V. / ExpertCollege is centered in our purpose: we're disrupting the learning industry with our creativity, technology, and innovation, and raising the quality of education for millions worldwide. ExpertCollege is based in Amstelveen in the Netherlands, with three offices and one training facility around the globe.

Our subsidiaries include:

Software Expert Systems (Cebu)

ExpertNova (Sofia)

We craft cutting-edge digital courses for medical and educational institutions that merge an adaptive learning algorithm with stunning animations, realistic 3D models, and interactive videos, all powered by the latest technologies like Virtual and Augmented Reality. Our e-learning platform is created in-house by our subsidiary Software Expert Systems B.V. in the Philippines, who play a crucial role in driving production and support globally with their expertise in 2D/ 3D design & animation, software development, IT support, data processing, marketing, and coordination.

Since 2009, we've been leading the way in designing captivating courses for students and professionals alike. As our reputation and client base has grown, we now serve over 300 healthcare organizations across Europe, as well as 125 schools. In 2011, we established our own training institute: ExpertCollege Nightingale Institute (ENI). ENI offers intensive instruction on acute care nursing techniques to students in the form of blended learning. And it's no surprise that ExpertCollege is now recognized as the top provider of nurse instruction in the Netherlands today.

A career at Software Expert Systems B.V. / ExpertCollege is centered in our purpose: we're disrupting the learning industry with our creativity, technology, and innovation, and raising the quality of education for millions worldwide. ExpertCollege is based in Amstelveen in the Netherlands, with three offices and one training facility around the globe.

Our subsidiaries include:

Software Expert Systems (Cebu)

ExpertNova (Sofia)

We craft cutting-edge digital courses for medical and educational institutions that merge an adaptive learning algorithm with stunning animations, realistic 3D models, and interactive videos, all powered by the latest technologies like Virtual and Augmented Reality. Our e-learning platform is created in-house by our subsidiary Software Expert Systems B.V. in the Philippines, who play a crucial role in driving production and support globally with their expertise in 2D/ 3D design & animation, software development, IT support, data processing, marketing, and coordination.

Since 2009, we've been leading the way in designing captivating courses for students and professionals alike. As our reputation and client base has grown, we now serve over 300 healthcare organizations across Europe, as well as 125 schools. In 2011, we established our own training institute: ExpertCollege Nightingale Institute (ENI). ENI offers intensive instruction on acute care nursing techniques to students in the form of blended learning. And it's no surprise that ExpertCollege is now recognized as the top provider of nurse instruction in the Netherlands today.

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