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Subject Matter Expert
2 weeks ago
- Equipped to handle all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etc
- Grads/undergrads with 2 years completion in college and able to produce TOR.
- HS Graduate w/ at least 6 mos SME/QA experience
- If no SME experience, min of 5yrs bpo experience in a Travel account
- Flexible to work in a 24X7 environment
- Willing to work onsite
Excellent written communication and business writing skills
- Good knowledge of computers, including MS Office, internet services and online tools
- Good typing skills
- Sound customer service skills and soft skills with prime focus being on customer satisfaction
- Ability to stay calm and perform under pressure, as well as handle stressful situations without being overwhelmed
- Team player
- Good analytical and logical reasoning skills
- Good Interpersonal & people management skills with Good problem solving approach
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BPO Subject Matter Expert
2 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for a Subject Matter Expert in Clark, PampangaQualifications: At least 1 year of Subject Matter experience handling banking / financial services experience – particularly in collections. Recent COLLECTIONS experience Must be willing to start ASAP Good knowledge on collections and can take Sup calls. At least 1 year SME...
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Client Success Expert
2 weeks ago
Cebu City, Central Visayas, Philippines INFUSE Full timeClient Success Expert (Remote, Contract)We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is...
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Team Leader
2 weeks ago
Cebu City, Central Visayas, Philippines ePERFORMAX Contact Centers Corporation Full timeResponsibilities:Attend to real-time needs such as, but not limited to, call escalations floor supportMonitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agentsCommunicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual...
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Data Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines REGENT BUSINESS PROCESS Full timeREGENT Business Process currently looking for aData Specialist. Your role will include, but not subject to, data and reports analysis, implementation of clients' Image recognition capabilities to meet clients' business needs, communication, and coordination with internal and external stakeholders, all while being able to see the big picture and prioritize...
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Digital Marketing Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Benchmark365 Inc. Full timeDigital Marketing Specialist (Cebu Onsite) Brand Management (Marketing & Communications) Exceptional culture. A++ company morale score.Fun, friendly and collaborative office culture a minutes' walk from Ayala.Comprehensive Exposure as a Digital Marketing Coordinator/Senior Marketing Coordinator. What's In Store For you: Competitive package, we pay based on...
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Business Development Officer
2 weeks ago
Cebu City, Central Visayas, Philippines Sophi Inc Full timeAs our Business Development Officer, you'll be a key player in driving company growth. Working directly with the CEO, you'll align business development strategies with our vision, mission, and objectives. Your role includes market research, targeted outreach, and creating tailored sales strategies for key sectors. Acting as the subject matter expert, you'll...
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Learning Content Developer
4 weeks ago
Cebu City, Central Visayas, Philippines Xilium Professional Services Full timeWho Are We?Xilium is a growing multi-city company with offices in 4 locations. We are a progressive company incorporating the best ideas in work culture, adapted to the Philippines. Xilium creates solutions for the US healthcare market, leveraging the natural customer service and healthcare culture that exists here. We are investing heavily in education and...
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Learning Content Developer
3 months ago
Cebu City, Central Visayas, Philippines Xilium Professional Services Full timeWho Are We?Xilium is a growing multi-city company with offices in 4 locations. We are a progressive company incorporating the best ideas in work culture, adapted to the Philippines. Xilium creates solutions for the US healthcare market, leveraging the natural customer service and healthcare culture that exists here. We are investing heavily in education and...
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sales executive
2 weeks ago
Cebu City, Central Visayas, Philippines Circa Logica Group Full timeConsidering doing business in the Philippines?Circa Logica Group is a multi-awarded organization and the No. 1 HR company in the Philippines. We are experts in successfully building offshore teams.People — what matters mostAs an HR company, we are experts in strategic people management. We are compliant with employment laws, we understand employee...
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Director, Project Management
2 weeks ago
Cebu City, Central Visayas, Philippines Clarivate Analytics (US) LLC Full timeClarivate Analytics (US) LLC Director, Project Management Philadelphia , Pennsylvania Apply Now Reference #: Clarivate is home to leading life sciences and healthcare solutions including Cortellis, solutions for Real World Data, medtech, market access and commercialization and deep consulting services.We are looking for a Director of Content Custom Projects...
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SME - BPO (Collections exp)
2 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeRequired Qualifications: Bachelor's degree or at least completed 1 year in College (no back subjects) At least 1 year of Subject Matter Expert experience Non-Negotiable: Recent EXPERIENCE in managing COLLECTIONS Good understanding of collections and capable of handling Supervisor calls Excellent communication skills, including active listening Other Key...
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Lead Data Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines CADENT Full timeCADENT Lead Data Engineer Philadelphia , Pennsylvania Apply Now Cadent powers the evolution of TV brand advertising. We provide marketers, agencies, operators, and media owners with data-driven solutions for buying and selling TV advertising. By connecting brands with opportunities across national inventory sources—cable, broadcast, and digital media—our...
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Senior Quality Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines EXL Full timeBasic FunctionAs a Quality Assurance Senior Analyst, you'll review work completed within business units to ensure it meets the requirements, is accurate and consistent with quality standards. We'll count on you to use defined guidelines to determine if the work was completed correctly. In addition, you'll use judgement to determine trends that may indicate...
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Reporting Analytics Business Systems Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full timeThe Salesforce Business Analyst will work closely with business stakeholders and development resources to analyze customer driven requirements, document existing processes, design efficient solutions, and write technical documentation for implementations, integrations and enhancements to the platform. This position will be responsible for gathering business...
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Reporting Analytics Business Systems Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full timeThe Salesforce Business Analyst will work closely with business stakeholders and development resources to analyze customer driven requirements, document existing processes, design efficient solutions, and write technical documentation for implementations, integrations and enhancements to the platform. This position will be responsible for gathering business...
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Client Services Manager
2 weeks ago
Cebu City, Central Visayas, Philippines IQ-EQ Group Full timeYou will be responsible for the development of the team and its members ensuring the consistent delivery of the highest quality service to a portfolio of clients and also for the provision of appropriate frameworks and controls to ensure adherence to all procedures and policies.You will support the development of strategic relationships with clients,...
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System Administrator Tier 2- Cebu
2 weeks ago
Cebu City, Central Visayas, Philippines Benchmark365 Inc. Full timeNetworks & Systems Administration (Information & Communication Technology) System Administrator II - Formal Qualification Training ProvidedJob HighlightsExposure to the latest cloud technologies from 365 to generative AI to cyber security. Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other...
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Labor and Employment Counsel Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeCompany Information NeksjobJob Description Job Description:Employment Law Role Summary – To support the Employment Law team, as well as Business, in different geographies on employment counselling, legal research, employee relations matters, litigation matters, deals review, policies review, initiatives support, develop training materials and handbooks;...
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Lab IT Technical Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines bioMerieux, Inc Full timebioMerieux, Inc Lab IT Technical Support Specialist Philadelphia , Pennsylvania Apply Now Reference #: DescriptionPosition SummaryProvide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the...
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Billing Specialist I
2 weeks ago
Cebu City, Central Visayas, Philippines RealPage Philippines Full timeThe Billing Specialist I is assigned a variety of duties to streamline and improve quality in the billing process and is considered a subject matter expert. The Billing Specialist works with internal and external customers in order to obtain the necessary information to execute the monthly billing process and improve customer satisfaction. The Billing...