Call Centre Setup Specialist

2 weeks ago

Manila, National Capital Region, Philippines Salesbox Full time

Salesbox/Salesmrkt is seeking a skilled and experienced Call Center Setup Specialist to establish a new call center facility for our organization. If you have a proven track record of successfully setting up call centers, along with strong project management and technical skills, we want to hear from you. This role will involve designing, implementing, and optimizing all aspects of the call center operation to ensure efficiency, effectiveness, and exceptional customer service.

Responsibilities:

  • Collaborate with senior management to define project objectives, requirements, and timelines for setting up the call center
  • Conduct market research and feasibility studies to identify the most suitable technology, and resources for the call center
  • Develop a comprehensive plan for the call center setup, including equipment procurement, staffing requirements, and training programs
  • Manage all aspects of the call center setup process, including vendor selection, contract negotiations, and implementation of systems and processes
  • Oversee the recruitment, hiring, and training of call center staff, ensuring they are equipped with the necessary skills and knowledge to drive exceptional results
  • Configure and optimize call center technology infrastructure, including telephony systems, CRM software, and workforce management tools
  • Develop and implement call center policies, procedures, and performance metrics to ensure compliance, efficiency, and continuous improvement
  • Monitor and analyze call center performance metrics, identify trends and areas for improvement, and implement corrective actions as needed
  • Provide ongoing support and guidance to call center staff, supervisors, and managers to ensure smooth operations and high levels of customer satisfaction
  • Stay informed about industry trends, best practices, and emerging technologies related to call center operations and customer service

Requirements:

  • Bachelor's degree in business administration, management, or a related field
  • Proven experience in setting up and managing call centers, preferably in a customer service or telecommunications environment
  • Strong project management skills, with the ability to lead cross-functional teams and deliver results on time and within budget
  • Technical expertise in call center technology infrastructure, including telephony systems, CRM software, and workforce management tools
  • Excellent communication and interpersonal skills, with the ability to interact effectively with employees, vendors, and senior management
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment

Work hours

  • US hours - time zones (clients in various time zones, PST, CST, EST)
  • This is a FULL-TIME position, FULLY REMOTE
  • Starts immediately

Benefits

  • Compensation is based on qualifications and experience
  • The ability to work from the comfort of your home (or anywhere else)
  • A team that will support and assist you at all times

If you are a seasoned professional with a proven track record of setting up successful call centers, we invite you to apply for this exciting opportunity to lead the establishment of our new call center facility at Salesbox/Salesmrkt

Job Type: Full-time


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