Policy Support Officer I

2 weeks ago

Manila, National Capital Region, Philippines QBE Insurance Group Full time
Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions

Primary Responsibilities

• Ensure policies are followed and refer/escalate where appropriate

•Comply on provided legislations, industry codes, company policies and procedures.

•Establish and maintain a good working relationship with stakeholders

•Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.

•Consistently open minded, professional, polished, posed, and positive demeanor

•Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients

•Performs moderately complex clerical, administrative and general office duties.

•Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.

•Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 0-1 year relevant experience

Preferred Competencies/Skills

• Proficient verbal and written communication skills

•Customer service focus

•Keen to details

•Administration and Organisation skills

•Ability to multi task

Preferred Experience

• Fresh graduates are free to apply

•Preferably with BPO experience and shifting schedules

Preferred Knowledge

• Basic knowledge on customer service

•Basic knowledge in MS tools

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

•We are customer-focused

•We are technical experts

•We are inclusive

•We are fast-paced

•We are courageous

•We are accountable

•We are a team

•All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

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