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Quality & Training Manager
2 weeks ago
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Business Unit: BDO Life Assurance Company, Inc.
Department:
Job Summary
Responsible for developing and implementing quality training programs for continuous improvement in customer service processes and policies and the related people skills for excellent service delivery. He/She is responsible to train the service fulfillment and operations units' readiness to serve BDO Life customers prior to new product launches, promotions or new system implementation that affects customers.
Qualifications
- Bachelor's degree in any business or communication course.
- With at least five years of training or learning and development work experience, preferably in the life insurance industry.
- Strong background in training cycle i.e. conducting training needs analysis, designing training program, facilitating, developing modules, and training evaluation.
- Deep knowledge in insurance business, standard insurance products, systems, insurance sales and insurance-related regulations.
- Exhibits professionalism, collaborative, proactive, agile, analytical, flexible and adaptive to change
- With excellent oral and written communication skills
- Willing to work onsite and be assigned in Makati
The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. All Rights Reserved.
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