IT Helpdesk Manager

2 weeks ago

Davao City, Davao, Philippines Logix BPO Full time

Location (City or Municipality) (Required)

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IT Helpdesk Manager

P43,000- P48,000 / Month (Depending on experience) + Full Benefits

Job Title IT Helpdesk Manager + Top Salary + Career Growth + HMO + Excellent Benefits

Employment Type Full Time

Employment Location Cebu – Work from Office

Salary Range P42-48K + HMO + Dental + Excellent Benefits

Benefits Package Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hamper

Shift Night Shift – 9PM to 5:30AM PH

Company Introduction Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City. Logix BPO are looking to hire a skilled Helpdesk Specialist for our growing team

We are currently seeking an experienced and visionary L2 Helpdesk Personal to join our team. In this role, you will actively engage in resolving day-to-day client issues submitted to the helpdesk via email or when clients call the helpdesk. They will also play a pivotal role in developing and implementing processes, procedures, and standards that enhance our helpdesk efficiencies, service delivery, and overall client satisfaction.

Responsibilities:

  • Develop and implement efficient processes and procedures to streamline helpdesk operations, ensuring timely resolution of client issues.
  • Act as the escalation point for complex technical issues, providing expert guidance and support to the helpdesk team.
  • Stay updated with emerging technologies, industry trends, and best practices to recommend and implement innovative solutions that align with our business goals.
  • Collaborate with the leadership team to develop and execute strategies for scaling the company's client base.
  • Maintain a comprehensive understanding of our client' IT infrastructure, systems, and applications to deliver tailored and effective solutions.
  • Develop and manage vendor relationships to ensure the availability of necessary resources and support for our clients.
  • Monitor and analyze helpdesk metrics, generate reports, and present insights and recommendations to the management team.

Requirements:

  • Proven experience in IT Helpdesk, preferably in a Managed IT Service Provider or similar environment.
  • Strong technical knowledge across a broad range of IT systems, applications, and infrastructure.
  • Experience in developing and implementing processes, procedures, and standards for helpdesk operations.
  • Excellent problem-solving and decision-making skills, with the ability to analyze complex issues and provide effective solutions.
  • Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, clients, and vendors.
  • Strong leadership abilities and the capacity to motivate and mentor a team.
  • A passion for staying updated with the latest industry trends and technologies.

Why Logix? Logix BPO loves to share our vision for future growth within our business and discuss how you could be pivotal in bringing that vision to life. We want to hear about you, and how your experiences to date have shaped you into our ideal candidate.

*We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

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