![RISE](https://media.trabajo.org/img/noimg.jpg)
IT Support Specialist
2 weeks ago
The RISE mission is toAccelerate Internet for the Philippines- we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Duties and responsibilities- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person, email, chat or phone call
- Troubleshoot and resolve technical problems
- Provide support for the setup and installation of new hardware and software
- Maintain and update system inventory and related documentation
- Monitor and maintain computer systems and networks
- Participate in the maintenance and upgrading of computer systems and networks
- Provide remote and on-site support to end-users
- Respond to helpdesk tickets and emails in a timely manner
- With at least the equivalent of 1 year work experience in a production environment
- Strong knowledge of computer hardware and software
- Familiarity with Windows and Mac operating systems
- Familiarity with Linux operating systems a plus
- Experience with remote support tools
- Strong communication and customer service skills
- Proven ability to troubleshoot and resolve technical issues
- Ability to work independently and as part of a team
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
#J-18808-Ljbffr
-
IT Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines XtendOps Full timeThe IT Specialist is in-charge in taking care of all our IT needs. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. Qualifications At least 2 years of relevant experience from ICT, BPO/Call Center, or Shared Services environmentAmenable to working...
-
Advanced Technical Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Cornerstone onDemand Full timeCornerstone onDemand Advanced Technical Support Specialist Philadelphia , Pennsylvania Apply Now Job Title: Advanced Technical Support SpecialistJob Description:The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative,...
-
Lab IT Technical Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines bioMerieux, Inc Full timebioMerieux, Inc Lab IT Technical Support Specialist Philadelphia , Pennsylvania Apply Now Reference #: DescriptionPosition SummaryProvide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the...
-
Peer Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Horizon House Inc Full timeHorizon House Inc Peer Support Specialist Philadelphia , Pennsylvania Apply Now Horizon House is an Equal Opportunity Employer (M/F/Veteran/Disability/Sexual Orientation/Gender Identity).Returning Applicant?County:Philadelphia County, PAFT/PT:Full TimeSchedule:40 hrsJob Description/Essential Functions:Horizon House, Inc. is a nationally recognized provider...
-
Mental Health Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines COMHAR, Inc. Full timeCOMHAR, Inc. Mental Health Support Specialist Philadelphia , Pennsylvania Apply Now Reference #: ApplyMental Health Support SpecialistPhiladelphia, PA * ClubhouseApplyJob TypeFull-timeDescriptionMental Health Support SpecialistJob Type: Full-timeSchedule: Monday-Friday 8:30am-4:30pm (Tuesdays-Remote work)Pay Rate: $18.00 per hourAt COMHAR, it's our mission...
-
Tech Support
2 weeks ago
Bacolod City, Western Visayas, Philippines Headstart Specialist Full timeREQUIREMENTS: Minimum educational requirement: Senior High School diploma Proficiency level according to the Common European Framework of Reference for Languages: B2 Excellent communication skills in English, both spoken and written Willingness to work on a flexible scheduleTech Support Specialist Needed - Suitable for High School Graduates - Competitive...
-
Customer Success Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines BSA Solutions Inc Full timeABOUT US BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage...
-
Sales Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Community Brands Full timeOverviewWe are seeking a SALES SUPPORT SPECIALIST to join our growing teamPosition OverviewSupports Payments Sales pre and post-merchant account setup.Responsibilities & QualificationsA Day in the LifeEnters merchant account applications within the Co-Pilot system with correct documents provided by the payment's sales team.Responds to customer issues in a...
-
Client Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full timeOur US Partner is a group practice with qualified therapists who are dedicated to providingtheir clients with comprehensive and evidence-based psychological care.As a Client Support Specialist, you will be more client-facing with emails and phone calls. Youmust be highly skilled in writing and speaking professionally in English.This is a full-time role, on a...
-
Family Peer Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines COMHAR, Inc. Full timeCOMHAR, Inc. Family Peer Specialist Philadelphia , Pennsylvania Apply Now Reference #: Family Peer SpecialistChildren's ServicesJob TypeFull-timeDescriptionEffective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination.Work Scheduled:Monday-Friday 9:00AM-4:30PMPay Rate:Annual salary...
-
Leads Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Ninja Van PH Full timeLeads Specialist - Cebu City, Pilipinas - Wise Immigration and Study Services Inc. PaglalarawanJob Title:Leads SpecialistJob Description:We are seeking a highly motivated and results-driven Leads Specialist to join our dynamic marketing team. As a Leads Specialist, you will play a crucial role in generating and nurturing leads to drive business growth.You...
-
Marketing Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Community Brands Full timeOverviewWe are seeking a MARKETING SUPPORT SPECIALIST to join our growing teamResponsibilities & QualificationsA Day in the LifeCreate campaign emails using HTML and CSS. This involves conceptualizing and developing compelling email content according to specifications to effectively communicate the intended message to the target audience.Proofreading the...
-
Imaging Specialist III
2 weeks ago
Cebu City, Central Visayas, Philippines The Children's Hospital of Philadelphia Full timeThe Children's Hospital of Philadelphia Imaging Specialist III Philadelphia , Pennsylvania Apply Now Reference #: SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions,...
-
Asset Protection Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Home Depot Full timeHome Depot Asset Protection Specialist Philadelphia , Pennsylvania Apply Now The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not...
-
QA Floor Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Yoh Services LLC Full timeYoh Services LLC QA Floor Specialist Philadelphia , Pennsylvania Apply Now QA Floor SpecialistCategory:Manufacturing & ProductionEmployment Type:ContractReference:BH-373132QA Floor SpecialistBMS ID # Bothell, WA- ON SITE6 month W2 contract (with potential to extend or transition to perm)Pay rate: $38-42hour Depending on Education and...
-
LFBO Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines The Federal Reserve Bank of Philadelphia Full timeThe Federal Reserve Bank of Philadelphia LFBO Specialist / Senior Specialist - Examinations Philadelphia , Pennsylvania Apply Now Reference #: R CompanyFederal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve...
-
Communications Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Penn Medicine Full timePenn Medicine Communications Specialist Philadelphia , Pennsylvania Apply Now Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical,...
-
Senior .Net/C# Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines IT Accelerate Full timeMaximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....
-
Senior DevOps Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines IT Accelerate Full timeMaximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....
-
Senior Software Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines IT Accelerate Full timeMaximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....