Quality Analyst

2 weeks ago


Manila, National Capital Region, Philippines Shopee Full time

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:
  • Conduct quality reviews of the applications processed by the agents.
  • Collaborate with various stakeholders to come up with projects based on findings and improve the existing processes.
  • Conduct refreshers, calibration sessions, and roadshows.
  • Participate in process alignment discussions with the operations team and other concerned teams.
  • Facilitate coaching and feedback sessions for agents.
  • Perform adhoc tasks as required.
Requirements:
  • At least 1-2 years of experience in office-level audit or quality control-related experience, including quality checking and monitoring, operational compliance, and process improvement.
  • Working experience in Microsoft Office or similar tools used for handling data and quality monitoring.
  • Ability to work in a fast-paced and results-oriented culture.
  • Keen focus on details and strong analytical abilities.
  • Experience in Fintech accounts is a plus.
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