Relocations Coordinator

2 weeks ago

Taguig, National Capital Region, Philippines Canon New Zealand Full time

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As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role

The Relocations team is responsible in ensuring Canon machines are relocated or moved and properly installed back and fully operational from one place to another seamlessly. This task includes transfer of machine between customer/ Business Partner sites, from customer/ Business partner site to Canon warehouse and vice-versa.

The role will be assigned the following responsibilities:

  • Collaborate with the carrier to ensure that the most cost-effective transport or movement of items will be used by requesting and assessing quote from the carrier;
  • Ensure seamless communication with the customers and organize booking of schedule for machine movement/ relocation service with corresponding carriers/ logistics partner;
  • Arrange technicians for relocations that requires installation and other services;
  • Organize proper installation of the machine in the new location including network installation when applicable;
  • Coordinate and notify corresponding Canon departments of the machine's new location after the movement;
  • Update system (database- CDSS/AX) with new customer contact and machine address;
  • Process customer billing/ invoicing of the Relocation charges via the Canon system (database- CDSS/AX);
  • Manage Relocations mailbox queue via Salesforce tool and phone queue by responding with urgency to queries from customers, carriers, and internal team such as Customer Operations, Account Managers, Business Partners etc.

Qualifications

  • Bachelor's/College Degree of any course
  • At least 2 years related working experience in Technical Support Coordinator role with exposure preferred but not required
  • High level of accuracy and attention to detail and customer focus
  • Excellent verbal and written communications skills
  • High level of pro-activity and professional attitude
  • Sound Telephony Skills
  • Analysis Ability
  • Proven ability to achieve targets, excellent organisational skills and time management
  • Advanced computer skills, particularly Microsoft Word, Excel, Access
  • Outstanding time management and prioritization skills
  • Good rapport with internal and external customers
  • Has the ability to work effectively and seamlessly delivering results without being closely managed

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
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