Expression of Interest
2 weeks ago
Select how often (in days) to receive an alert:
Expression of Interest - Senior Client Services Officer - GCC (Mandarin/Cantonese)Division: Institutional
Location: Makati
About the roleAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
As a Senior Client Services Officer - GCC, in our Transaction Banking - Payment & Cash Operations, you'll play a key role in helping to handle Tier I clients' enquiries/escalations and deliver excellent customer service to achieve maximum customer satisfaction.
The role will be responsible for maintaining quality and compliance with ANZ & regulatory requirements. It t akes ownership and initiative to investigate a query/ issue by collaborating with internal departments and ensuring customer query resolution through a relationship-based service approach. To be able to demonstrates capability for identifying and reolsving customers' problems/ issues.
The role will also be required to support achievement of overall business objective of revenue growth through revenue retention/term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Location: Makati
What will your day look likeAs a Senior Client Services Officer - GCC, you will:
Achieve team KPI for Customer Service Levels
End to end accountability and responsibility for portfolio of allocated clients for service and operation.
Contribute to continuous process improvement and quality measurement to create efficiencies.
Log all customer queries/ issues and problems to ensure tracking, closure and analysis can be completed accurately and in a timely manner.
Work collaboratively with peers and internal stakeholders to contribute to the success of the client service team.
Take ownership to report any possible or/and risk event to line manager in alignment with the procedures.
What will you bring?To grow and be successful in this role, you will ideally bring the following:
Excellent customer communication skills with prior customer service experience
Transaction Banking SME for Cash or Trade products.
Advanced understanding of telephony technology usage to support officers.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So, why join us? ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90% of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can "make work, work for them".
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 59982.
-
Expression of Interest
2 weeks ago
Makati City, National Capital Region, Philippines ghd Full timeHelp us build the future and we'll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes, and places to our world, and we'll provide you unlimited...
-
Expression of Interest
2 weeks ago
Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Expression of Interest - UX Writer / Intranet Content Specialist Department: Strategic Communications - Enablement Communicatio Division: Communications & Public Affairs About the role The focus of our UX Writer / Intranet Content Specialist is to improve the overall experience that users have when...
-
Expression of Interest
2 weeks ago
Quezon City, National Capital Region, Philippines ghd Full timeJoin Our TeamHelp us build the future and we'll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes, and places to our world, and we'll provide...
-
Expression of Interest
2 weeks ago
Quezon City, National Capital Region, Philippines ghd Full timeHelp us build the future and we'll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes, and places to our world, and we'll provide you unlimited...
-
Expression of Interest: Graphic Designer
2 weeks ago
Makati City, National Capital Region, Philippines CBRE Group, Inc. Full timeAbout the Role:As a CBRE Graphic Designer, you will be responsible for producing graphic design materials. This job is part of the Graphic Design job function. They are responsible for developing creative that aligns with the organization's image, identity, and brands.What You'll Do:Design both print and internet marketing materials using corporate...
-
Vice President, Operations
2 weeks ago
Makati City, National Capital Region, Philippines Deutsche Post AG Full timeJob Description - Vice President, Operations K) Vice President, Operations K ) Philippines-National Capital Region-Makati | Full-time | Permanent | Mixed Shift YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that...
-
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
Architect
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full timeBIR offers careers that encourage progression to higher roles. Apply now About the Bureau of Internal Revenue Philippines (BIR)The Bureau of Internal Revenue (BIR) is the primary agency in the Philippines responsible for the collection of internal revenue taxes, enforcing tax laws, and ensuring that taxpayers comply with their tax obligations. It is a vital...
-
Teacher
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full timeAt BIR, you'll find enticing benefits, from competitive pay to career growth. Apply now About the Bureau of Internal Revenue Philippines (BIR)The Bureau of Internal Revenue (BIR) is the primary agency in the Philippines responsible for the collection of internal revenue taxes, enforcing tax laws, and ensuring that taxpayers comply with their tax...
-
JHS - Teacher
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full timeIf you have a passion for public service and a strong work ethic, then you may be an excellent fit for one of the open positions at the BIR. About the Bureau of Internal Revenue Philippines (BIR)The Bureau of Internal Revenue is mandated by law to assess and collect all national internal revenue taxes, fees, and charges, and to enforce all forfeitures,...
-
AR and Collections Senior Associate
2 weeks ago
Makati City, National Capital Region, Philippines Asian Institute of Management Full timeThe AR and Collections Senior Associate renders technical support in Accounting, Financial Reporting and in the collection of Accounts Receivable, primarily responsible for the accounting for trade accounts receivable, revenues, deferred revenues, and related transactions.QualificationsEducationBachelor's Degree in Accountancy or Financial Management2 years...
-
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
2022 Tourism Operations Officer I
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full time2022 Tourism Operations Officer I (Start ASAP)Opportunity Expired Nurture your knowledge and skills, and start your career with BIR. The BIR became a reestablished government bureau in 1947 through Executive Order No. 94. The bureau's primary responsibilities involve the collection of taxes and enforcement of taxation laws. Employees seeking promotion must...
-
Computer Operator
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full timeSouthern Leyte Opportunity Expired Explore career opportunities at BIR with a focus on progression to higher positions. About the Bureau of Internal Revenue Philippines (BIR)The Bureau of Internal Revenue (BIR) is the primary agency in the Philippines responsible for the collection of internal revenue taxes, enforcing tax laws, and ensuring that taxpayers...
-
2022 Human Resource Management Officer I
2 weeks ago
Quezon City, National Capital Region, Philippines Bureau of Internal Revenue Philippines Full time2022 Human Resource Management Officer I (Start ASAP) Southern Leyte Opportunity Expired BIR is looking for people who share the vision of service excellence and integrity. We have an ample amount of job vacancies available for you. Apply now and start your career with us About Bureau of Internal Revenue Philippines (BIR)The Bureau of Internal Revenue is...
-
Engineering Manager
4 weeks ago
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
Engineering Manager
1 month ago
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
Makati City, National Capital Region, Philippines Asian Institute of Management Full timeAssistant, Associate, or Full Professor in Cyber Security DescriptionThe Asian Institute of Management (AIM) was established in 1968 and was the first educational institution in Southeast Asia to be accredited by AACSB. It is located in Makati City, the premier central business district of the Philippines. AIM championed the management principles of social...
