Instructional Designer

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time

The Instructional Designer works closely with the program subject matter experts to create training content for diverse methodologies, with focus on learning experiences that will ensure the readiness of consultants to respond to various customer contacts (web-based training, instructor-led training), develops training-related assessments to meet the objectives as defined by the design document; delivers train-the-trainer sessions to ensure the trainer can effectively deliver the training design, and conducts an assessment using Kirkpatrick's Four Levels of Evaluation.

Instructional Designers in this role get to:

  • Develop training materials: Script training content. Review and apply required changes to meet standards. Communicate with SME to validate changes. Collaborate with the project team to meet project requirements.
  • Participate in implementation: Schedule and deliver train-the-trainer sessions. Identify the items that need to be available before, during, after training and receives confirmation from training delivery owner that all technologies and facility requirements are enabled or prepared.
  • Conduct training evaluation: Evaluate the training to determine if the objectives were met using Kirkpatrick's Four Level of Evaluation. Check L1-L4 results, lessons learned, and implementation issues log.

To succeed in this position, you must:

  • Have expertise on the ADDIE and SAM process, Bloom's Taxonomy, and other relevant instructional models.
  • Have excellent written and verbal communication skills.
  • Have experience in writing training materials.
  • Have strong facilitation and classroom management skills (preferred, but not required).
  • Have knowledge of adult learning principles, constructivism, and other learning theories.
  • Have experience developing multiple projects at one time successfully even when those projects may fall outside of core responsibilities.
  • Have demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions.
  • Have strong interest and commitment to customer satisfaction and delivering world-class customer service.
  • Develop required materials as stipulated in the project's statement of work (classroom training, virtual training, self-paced, or e-learning courses)
  • Evaluate the training to determine if the objectives were met using Kirkpatrick's Four Levels of Evaluation.
  • Have a minimum of one year experience in customer or technical support service or business process outsourcing (BPO) environment.
  • Have a bachelor's or college degree with a minimum of two years' experience in learning and development environment focusing on training curriculum design, development, and delivery (equivalent education or experience may be substituted for any of the above).

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