Senior Design Program Manager

2 weeks ago

Taguig, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Zendesk is currently in search of a dynamic and curious Senior Design Program Manager to be part of our growing Talent and Organizational Development team in the Philippines. In this role, you will work closely with T&OD leadership and seasoned Talent Consultants to comprehend global business requirements related to talent and develop inventive solutions.

As a Senior Design Program Manager, you will:
  • Lead the design and creation of innovative talent development programs, applying proven instructional design methodologies.
  • Partner with subject matter experts to ensure the relevance and accuracy of program materials.
  • Innovate and iterate on program design to meet the evolving needs of the business and our employees.
  • Oversee the execution of talent programs, ensuring they are delivered on time, within scope, and within budget.
  • Evaluate program effectiveness using robust metrics, delivering insights and recommendations for enhancements.
  • Provide expert risk management strategies, identifying potential obstacles and proposing preventative measures or solutions.
  • Guide the establishment and evolution of metrics and evaluation procedures to measure and optimize operational efficiency at scale.
  • Collaborate with cross-functional teams to align operational strategies, ensuring consistent execution across different levels of the organization.
  • Offer strategic insights on how to effectively use technology to support growth and optimize productivity.

What you bring to the role

  • Significant professional experience in designing and managing scalable learning and development programs in a corporate setting.
  • Demonstrated leadership in a senior program management role, including stakeholder management and team leadership.
  • In-depth understanding of learning theories and instructional design models.
  • Strong project management skills with a proven ability to deliver within budget and timelines.
  • Experience in a consulting or advisory role, ideally within a similarly-sized organization.
  • Familiarity with project management, along with a strong proficiency in using Learning Management Systems (LMS), CRM platforms, project management tools, and analytics software, is also required.
  • Excellent communication, interpersonal, and presentation skills.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

  • Senior Design Program Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is currently in search of a dynamic and curious Senior Design Program Manager to be part of our growing Talent and Organizational Development team in the...

  • Senior Design Program Manager

    1 month ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Zendesk is currently in search of a dynamic and curious Senior Design Program Manager to be part of our growing Talent and Organizational Development team in the...

  • Senior Design Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Zendesk, Inc. Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionZendesk is currently in search of a dynamic and curious Senior Design Program Manager to be part of our growing Talent and Organizational Development team in the...

  • Senior Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Pride Consulting Group Inc. Full time

    We are seeking a Senior Program Manager who acts as a player coach, owning the production of standard reporting and working across workstreams and the central team to solve high-visibility problems affecting the Transformation's operationsWITH COMPETITIVE HEALTH BENEFITS AND COMPENSATIONResponsibilities:Owns the production of core weekly Transformation...

  • Senior Content Designer

    4 weeks ago

    Taguig, National Capital Region, Philippines Wells Fargo Full time

    About this role:Wells Fargo is seeking a Senior Business Execution Consultant or Senior Content Designer specialized in instructional design and building e-learning contents.In this role, you will:Lead support functions or operations for multiple business groups and contribute to large scale strategic initiativesEnsure efficiency, quality, cost effectiveness...

  • Senior Content Designer

    1 month ago

    Taguig, National Capital Region, Philippines Wells Fargo Full time

    About this role:Wells Fargo is seeking a Senior Business Execution Consultant or Senior Content Designer specialized in instructional design and building e-learning contents.In this role, you will:Lead support functions or operations for multiple business groups and contribute to large scale strategic initiativesEnsure efficiency, quality, cost effectiveness...

  • Solutions Designer

    2 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Functions:The role will be responsible for the following:Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and servicesManage the product design and development team, create processes and mechanisms to enable to the team to supportThey are key members...

  • Senior Designer/Animator

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Senior Designer/AnimatorSalary Offer: 35-40k pesosResponsibilities: Main focus on creating compelling Paid Ads to enhance our brand visibility and engagement. Proficient in Photo Retouching and Enhancement techniques to ensure our visuals meet the highest standards. Strong background and knowledge in 3D design, bringing innovative perspectives to our...

  • Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    The ideal CX Lead is an experienced customer experience professional with a strong program management background, excellent communication skills and deep empathy for our customer's everyday struggles and challenges. S/he will lead define and delivery on engagement activities including onboarding to the CX Program, defining, and measuring current state,...

  • 441718 | Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Monroe Consulting Group P Full time

    Executive recruitment firm Monroe Consulting Group Philippines is hiring on behalf of a renowned top-rated humanitarian organization known for its high-impact methodology empowering children and youth to break free from poverty. Our reputable client seeks a Program Manager with 3-5 years of experience in a similar leadership role.Key Responsibilities:Provide...

  • Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines DKT Health, Inc. Full time

    Management (Community Services & Development) Develop operations plan in accordance with the latest DKT Philippines Foundation program plan, current year directions and thrusts. Facilitate, organize and integrate activities of the primary project components in support of the Program plans and objectives in accordance with the current DKT Foundation focused...

  • Senior Graphic Designer

    1 month ago

    Taguig, National Capital Region, Philippines MMC Corporate Full time

    Asia Pacific Creative; Marsh PhilippinesHey there, Marsh is on the lookout for a talented individual for a key role at our Manila office:Looking for: Senior Graphic DesignerWhy join us?Thrilling environment that thrives on creativity and pushing boundariesCollaborate with top-notch professionals and stakeholders who appreciate and fuel your innovative...

  • Senior Graphic Designer

    4 weeks ago

    Taguig, National Capital Region, Philippines MMC Corporate Full time

    Asia Pacific Creative; Marsh PhilippinesHey there, Marsh is on the lookout for a talented individual for a key role at our Manila office:Looking for: Senior Graphic DesignerWhy join us?Thrilling environment that thrives on creativity and pushing boundariesCollaborate with top-notch professionals and stakeholders who appreciate and fuel your innovative...

  • Analog Engineering Program Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Apple Inc. Full time

    To view your favorites, sign in with your Apple ID. Apple is looking for design engineering professionals with strong leadership ability to ensure that Analog/Mixed signal IP's for our SoC's that meet the technical, quality and schedule requirements for Apple products. You will be responsible for multi-functional communication and representation for the...

  • Senior Motion Designer

    2 weeks ago

    Taguig, National Capital Region, Philippines Fujitsu Full time

    Fujitsu are recruiting for a creative thought leader who is skilled and confident Motion Graphics / Animator Video Editor that pushes boundaries with AI and emerging technologies to hone your craft. At Fujitsu as our Senior Motion Designer, you will be responsible for creating stunning animations, visual effects, and motion graphics for a wide range of...

  • Senior Manager – Total Rewards

    2 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking a reliable and technical person to join us as Senior Manager– Total Rewards. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:The Senior Manager...

  • Hiring Instructional Design Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Instructional Design ManagerLocation: Taguig CityKey Responsibilities:Collaborate with clients for design, development, and delivery phases.Conduct Training Needs Analysis and develop high-quality content outlines.Design standards and templates for effective learning solutions.Review training deliverables for quality adherence and identify project...

  • Continuous Improvement, Senior Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Robert Walters Full time

    Continuous Improvement, Senior Manager (Mid Shift) Save job Contract type: FULL_TIME Focus: Operations Workplace Type: Hybrid Experience Level: Mid Management Location: Taguig Contract type: FULL_TIME Specialism: Banking & Financial Services Focus: Operations Industry: Banking Salary: Negotiable Workplace Type: Hybrid Experience Level: Mid...

  • Senior Wireless System and Algorithm Design Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Apple Inc. Full time

    Senior Wireless System and Algorithm Design Engineer Would you like to join Apple's growing wireless silicon development team? Our wireless SOC organization is responsible for all aspects of wireless silicon development, taking care of challenges from the complex usages, more demanding performances, and reliabilities to enable emerging wireless applications...

  • Hiring Instructional Design Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Instructional Design ManagerLocation: Taguig CityKey Responsibilities:Collaborate with clients for design, development, and delivery phases.Conduct Training Needs Analysis and develop high-quality content outlines.Design standards and templates for effective learning solutions.Review training deliverables for quality adherence and identify project...