Customer Service Representative with Upselling Experience

1 week ago


Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

Summary:

The company is seeking dynamic Sales Associates to join our team. As a key representative, you will assist customers with their pest-related needs, provide exceptional customer service, and drive sales.

Key Responsibilities:

Conduct outbound cold calls to prospective residential and commercial customersIdentify customer needs and recommend pest control services/treatmentsFollow up with existing and potential customers to sell additional servicesMeet and exceed daily/weekly outbound call quotasAccurately log customer interactions and sales activitiesHandle customer inquiries and concerns promptly and effectivelyQualifications:At least 2 years prior experience with customer serviceProven experience in inbound and outbound B2C salesStrong phone communication and rapport-building skillsAbility to pitch products/services and overcome objectionsMotivated self-starter with a tenacious work ethicProficiency with CRM/sales toolsExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong multitasking and problem-solving abilitiesFlexibility to work evenings, weekends, and holidays as needed
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