Telemarketer Associate
2 weeks ago
Sales - Outbound (Call Centre & Customer Service)
- Utilize CRM data to identify potential clients.
- Segment prospects based on predefined criteria such as industry, company size, and location.
- Make outbound calls to prospective clients to introduce Premier Heavy Equipment's products and services.
- Engage prospects in meaningful conversations to understand their needs and challenges.
- Qualify leads based on their level of interest and potential fit for Premier Heavy Equipment's offerings. Record detailed information about prospects in the CRM system.
- Schedule follow-up calls or meetings with qualified leads.
- Send follow-up emails summarizing conversations and next steps.
- Coordinate with the sales team to ensure smooth handoff of qualified leads.
- Maintain and strengthen relationships with existing clients through regular follow-up calls.
- Provide information about new products, services, and promotions to existing clients.
- Gather feedback from clients and address any concerns or issues.
- Track call activities and outcomes in the CRM System.
- Generate daily, weekly, and monthly reports on telemarketing activities and performance.
- Provide feedback and insights to the Direct Supervisor to improve strategies and processes.
- Accepts and performs such other functions as may be assigned by direct heads.
Qualifications
- Degree in Marketing, Business, or a related field.
- Minimum of 1-2 years of experience in telemarketing, sales, or customer service.
- Excellent communication skills and interpersonal skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and other telemarketing tools.
- Ability to handle rejection and remain motivated.
- Good Organizational and time management skills.
- Demonstrates a strong commitment to meeting the needs of customers.
- Maintains a positive attitude and high energy level, even when faced with challenges.
- Pay attention to detail, ensuring accurate recording of information and follow-up actions.
- Works well with others, contributing to a positive and collaborative team environment.
What's your expected monthly basic salary?
How many years' experience do you have as a Telemarketer?
Do you have customer service experience?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
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