Senior System Administrator

2 weeks ago

Pasig, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

Networks & Systems Administration (Information & Communication Technology)

The System Administrator provides advanced level support for clients' applications, networks, servers, IT infrastructure, cloud environments, and cybersecurity. The technician will also participate in clients' solutions deployment.

Job Responsibilities:

  • Provide advanced level support for both internal and client applications, networks, servers, cloud environments, and IT infrastructure.
  • Lead the resolution of high-impact technical issues.
  • Act as an escalation point for L1 and L2 technicians.
  • Conduct in-depth technical analysis and performance tuning.
  • Perform maintenance tasksfor both internal and client applications, networks, servers, cloud environments, and IT infrastructure.
  • Provide advanced level cybersecuritysupport using client'scybersecurity tools and working with client's SOC, including Security Incident Response.
  • Participate in deployment of both internal and clientIT solutions.
  • Facilitate open, verbose, and frequent communications, and updates between internal and external users ensuring they are informed and satisfied throughout the resolution process.
  • Maintain strong relationships with internal and external teams through good customer service and prompt responses to requests.
  • Contribute and maintaindetailed documentation of all support activities, solutions, and resolutions in the PSA system and documentation platform.
  • Meet ticketing Service Levels and internal standards for response time and resolution.
  • Submit accurate real-time time entries, notes, status updates, and communications via PSA system.
  • Participate in anafter-hours on-call support rotation and provide support in alignment with established Service Levels and KPIs.
  • Participate in continuous training and development to stay updated with the latest technologies and best practices as agreed upon with your supervisor/manager.
  • Mentor junior team members and provide guidance on best practices.
  • Performs other related tasks assigned by the manager and/or client.

Benefits to this position include:

  • Health Insurance (HMO with Dental Coverage) with Free Dependent
  • Leave Credits
  • FREE Trainings, Exams and Certifications
  • Other office perks such as:
  • Incentives
  • Free Meal Friday
  • Gifts for special occasions
  • Employee Referral Bonus
  • Opportunity to Travel Abroad
  • Learning from the best in the Global Culture
  • Virtual Activities and Employee Engagements
  • Work-Life Balance

Job Requirements:

  • Bachelor's degree in IT, Computer Science, or any other related course.
  • At least 5 years of solid work experience in a related industry, preferably in MSP.
  • With a good verbal and written English communication skills.
  • Has the ability to communicate technical information to a non-technical person.
  • Certification in Microsoft, Windows, Cisco, or Symantec is a big plus.
  • Strong experience and knowledge with the following technology is a must:
  • Managing Windows-based servers and application
  • Administration of Microsoft Azure environments
  • Administration of Microsoft 365 environments
  • Experience and knowledge of Mac OS troubleshooting, and configuration is an advantage.
  • Experience and knowledge with different security platforms, anti-virus, and malware (Symantec Endpoint Protection, Windows Defender, etc.) is a plus.
  • Open to work in night shift schedules, weekends and PH holidays.

KPI:

  • CSAT
  • SLA compliance
  • First-touch resolution rate
  • Resolution time
  • Number of tickets resolved.
  • Reopened tickets rate
  • Continuing education
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a systems administrator?

How would you rate your English language skills?

How many years' experience do you have as a Microsoft 365 Administrator?

How many years' experience do you have as a Windows Server Administrator?

How many years' experience do you have as a Microsoft Azure Administrator?

Expand Force IT Solutions Inc. specializes in IT solutions and services, network infrastructure, contact management, and offshore support to start-ups and small to medium enterprises. Our years of expertise has helped businesses scale and secure their IT environment and infrastructure.

Our Mission

To help business by providing them with the right, talented IT resources and as a result, save on their fixed cost.

Our Vision

To bridge the best IT Professionals of the country to global companies who need their knowledge, expertise and services.

Our Values

Expand Force IT Solutions, Inc. believe on its "Five P's" as a guide to its values:

People First: We take care of the people that take care of our clients.

Progress: Progress is better than perfection, so we aim for constant progress and improvement

Professionalism: We take care your business like own business

Passion: Providing excellence through passion

Profitability: We offer services and solutions that makes financial sense to your organization

Expand Force IT Solutions Inc. specializes in IT solutions and services, network infrastructure, contact management, and offshore support to start-ups and small to medium enterprises. Our years of expertise has helped businesses scale and secure their IT environment and infrastructure.

Our Mission

To help business by providing them with the right, talented IT resources and as a result, save on their fixed cost.

Our Vision

To bridge the best IT Professionals of the country to global companies who need their knowledge, expertise and services.

Our Values

Expand Force IT Solutions, Inc. believe on its "Five P's" as a guide to its values:

People First: We take care of the people that take care of our clients.

Progress: Progress is better than perfection, so we aim for constant progress and improvement

Professionalism: We take care your business like own business

Passion: Providing excellence through passion

Profitability: We offer services and solutions that makes financial sense to your organization

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