Assistant Manager- Quality

2 weeks ago


Manila, National Capital Region, Philippines WNS Full time
Assistant Manager- Quality (Transactional Quality)
  • Deliver Next Gen Shared Services Quality Organization by consistently raising the bar on service delivery standards and enabling low-risk and zero surprises BAU.
  • Drive and conduct audit compliance and robust root cause remediation plans, ensuring adherence to contractually binding audit targets.
  • Deliver sampling and stratification strategies based on compliance.
  • Checks financial processes, volume value, mixed errors, customer priorities, and agent performance
  • Ensure continued calibration of the quality framework.
  • Responsible for driving performance to meet all quality metrics, including SLA baselining, predictive SLA monitoring, and reporting.
  • Facilitate Kaizen initiatives within the team.
  • Accountable for the customer complaint resolution process
  • Ensure process documentation and sign off as per ISO standards and WNS Quality Assurance Playbook.
  • Responsible for timely and accurate reporting updates and business insights
  • Foster a spirit of continuous learning and collaboration across teams.
  • Career development coaching and mentoring

Qualifications:

  • Must be amenable to work onsite at our Exxa Tower, Bridgetowne site
  • Must have at least 2 years' experience in a supervisory role
  • Must be amenable to work on a night shift schedule
  • Must be college graduate
  • At least 2 years of mortgage/lending knowledge or experience is preferred.
  • Strong analytical and problem-solving skills.
  • Strong communication skills —verbal and written (in English)
Your application will include the following questions:

What's your expected monthly basic salary?

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

About WNS:

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Don't provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.Involveinmonthlycrewpayrollclosingincludingpreparationofpayrollremittance.Responsible for...


  • Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

    Maintain accurate and up-to-date financial recordsRecord financial transactions including but not limited to purchases, sales, receipts, payments, transfers, etc. process bill paymentsReconcile monthly bank statements and B/S accountsAssist with all month-end financial close activities and recording of close entriesPrepare monthly financial statement...


  • Manila, National Capital Region, Philippines Tenerity Full time

    OverviewThe Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support and measurement of quality of work delivered, in whatever channel the business manages its interactions or as defined by Quality Evaluation Requirements and Processes. The individual reports to the Quality Team Lead supporting a particular or...


  • Manila, National Capital Region, Philippines Japan Quality Business Solutions Inc. Full time

    Duties and Responsibilities:Assist with day-to-day operations of the HR functions and dutiesProvide clerical and administrative support to Human Resources/Management Compile and update employee records (hard and soft copies)Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

  • Compliance Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

    Compliance Manager (Officebased - Eastwood) Other (Information & Communication Technology) Full time Add expected salary to your profile for insights Company Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as...


  • Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

    Account & Relationship Management (Sales) Full time Add expected salary to your profile for insights About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has...


  • Manila, National Capital Region, Philippines Shirtasia Apparel Inc. Full time

    Management - Store (Retail & Consumer Products) Assisting the store manager in all areas of daily business operations, human resources, customer service, and merchandising.Coordinating, monitoring, and reporting on daily operations.Recruiting, training, and supervising employees.Managing employee schedules, conducting performance reviews and enforcing...


  • Manila, National Capital Region, Philippines BPO-services Full time

    Assistant Quality Manager US Healthcare experience prior auth review. Must have US Healthcare experience prior authorization/RCM/UMR/Claims/Billing/Pharmaceutical65k to 95k. can work onsite. can start asap. amenable working the graveyard shift.

  • quality assurance

    2 weeks ago


    Manila, National Capital Region, Philippines MESCO INC Full time

    Qualifications:Graduate of BS Industrial Engineering, Business Administration, Operations Management.Possesses 3-5 years of experience working with ISO 9001 and ISO 13485 Standards.Certification such as Internal Quality Auditor is preferred.Proficient in Microsoft Office and database management. Duties and Responsibilities:Develop, update, and map out...

  • quality assurance

    2 weeks ago


    Manila, National Capital Region, Philippines MESCO INC Full time

    Qualifications:Graduate of BS Industrial Engineering, Business Administration, Operations Management.Possesses 3-5 years of experience working with ISO 9001 and ISO 13485 Standards.Certification such as Internal Quality Auditor is preferred.Proficient in Microsoft Office and database management. Duties and Responsibilities:Develop, update, and map out...


  • Manila, National Capital Region, Philippines Colas Rail Philippines Inc. Full time

    ResponsibilitiesIncludes but not limited to the following: Preparation and maintenance of the Quality Assurance Plan and associated documents in line with client and company policies and procedures and ISO 9001:2008 standards and define all necessary quality actions necessary to assure and control the system qualityManaging the adherence of the Quality Plan...


  • Manila, National Capital Region, Philippines Colas Rail Philippines Inc. Full time

    ResponsibilitiesIncludes but not limited to the following: Preparation and maintenance of the Quality Assurance Plan and associated documents in line with client and company policies and procedures and ISO 9001:2008 standards and define all necessary quality actions necessary to assure and control the system qualityManaging the adherence of the Quality Plan...

  • Quality Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Megawide Full time

    Quality Assurance & Control (Construction) The Megawide Construction Corporation has a vision of a First-World Philippines. This vision united all its businesses, driven by a mission to deliver engineering excellence and innovation in its diverse assets throughout the Philippines.Megawide is a Quadruple A contractor in the Philippines, and is an innovator...


  • Manila, National Capital Region, Philippines Colas Rail Philippines Inc. Full time

    ResponsibilitiesIncludes but not limited to the following:Preparation and maintenance of the Quality Assurance Plan and associated documents in line with client and company policies and procedures and ISO 9001:2008 standards and define all necessary quality actions necessary to assure and control the system qualityManaging the adherence of the Quality Plan...


  • Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Summary:Under general direction, an employee in this role has two primary responsibilities: Directly manage and drive Quality and process improvement initiatives, drive Six Sigma/Lean Sigma culture and deliver YB and GB training to Process Leads and Supervisors, act as a mentor to projects undertaken and drive the closures on projects, look at means to...

  • assistant manager

    2 weeks ago


    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."Grand...

  • IT Director

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...


  • Manila, National Capital Region, Philippines New Flavor House, Inc. Full time

    About usAt New Flavor House, we recognize the importance of creating a supportive and inclusive workplace culture that enables our employees to thrive both personally and professionally.Qualifications & experienceGraduate of BS Food Technology, Biology, Chemical Engineering, Chemistry or any similar courses.Must have a minimum of five (5) years' work...


  • Manila, National Capital Region, Philippines New Flavor House, Inc. Full time

    About usAt New Flavor House, we recognize the importance of creating a supportive and inclusive workplace culture that enables our employees to thrive both personally and professionally.Qualifications & experienceGraduate of BS Food Technology, Biology, Chemical Engineering, Chemistry or any similar courses.Must have a minimum of five (5) years' work...