Analyst, Workday Technology Operations

2 weeks ago


Makati City, National Capital Region, Philippines Johnson & Johnson Full time

At Johnson & Johnson, we strongly believe in the utmost importance of health. Our dedication to healthcare innovation drives us to envision a world where we can prevent, treat, and ultimately cure complex diseases. We strive for smarter and less invasive treatments, as well as personalized solutions for individuals. Leveraging our expertise in Innovative Medicine and MedTech, we are well-positioned to drive innovation across the entire healthcare spectrum, shaping the breakthroughs of the future and making a significant impact on global health.

Joining our Global HR Services team, the Analyst role for Workday Technology Operations plays a crucial part in supporting HR Services related to the Workday Human Capital Management (HCM) system.

As the primary point of contact for escalations, the Analyst will be tasked with analyzing data and system issues, offering guidance and solutions, managing system change requests, and handling investigative cases.

Key Responsibilities:

  • Manage Case Management/Daily Operations - 85%:
    • Receive, assign, or process Tech Ops cases or activities.
    • Ensure accurate, complete, compliant, and timely service delivery in line with agreed-upon targets.
    • Identify and escalate challenges and opportunities as necessary.
    • Maintain precise documentation of Tech Ops Admin activities.
    • Collaborate effectively with the HR Digital organization, partner functions, and external providers.
    • Participate in various projects, including regional initiatives, and support the Global Strategic team through testing, requirements gathering, and more.
    • Coordinate Projects that involve other HR Digital Teams to assess scope, priorities, costs, and impacts.
    • Conduct WD Upgrades activities like E2E Testing, Partner coordination, and Cutover participation.
    • Ensure strict compliance with protocols and standards in daily tasks.
  • Drive Continuous Improvement - 15%:
    • Identify areas for enhancing daily operational processes and assist in implementing improvement initiatives.
    • Contribute to a knowledge-sharing environment by documenting and sharing relevant working experiences for issue resolution.
    • Engage in regular and ad hoc training sessions to enhance performance, process expertise, and technical skills.


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