Supervisor Order

2 weeks ago

Makati City, National Capital Region, Philippines Philip Morris International Management SA Full time

How can you make history with us?
At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

You will:

  1. Manage the team of Order & Invoice management and guide them in engagement with customers and respond to queries related to orders, credit terms, billing, etc. The role is usually the point of escalation for the Business team.
Your 'day to day'

• Supervises the daily O2C Order & Invoice management and fulfilment services such as transactional processing, reviews & approval and reporting to management:
o Monitoring order completeness and status
o Review and release block for changes in critical fields (pricing, payment terms, pricing date, incoterms)
o Review stock level report based on demand and shipment forecasting

• Review the resolution and work around provided by the team to resolve and troubleshoot the issue immediately (issue management) - identify the root cause and formulate appropriate countermeasures

• Ensure team's compliance with the governing company controls, policies and procedures

• Collaborate with the affiliates to discuss operational KPI and other topics / issues on the O2C end to end services (Client Relationship Management)
o Collate all issues raised by the market, discuss it with the responsible team in the Service Delivery team for resolution
o Drive customer orientation to the team

• Supervises knowledge transfers, review handbook documentation and confirmation with the affiliate on the process related to migration of services and new affiliates

• Participate as a key user to improve and/or replace existing systems and procedures. Acts as a member on projects and performs UAT

• Manage and organize team's objectives and KPI

• Provide guidance and supervision to the team by setting and implementing team goals or objectives, supervising, training or guiding team members, engaging and motivating team members, providing effective feedback and manage hybrid teams (as applicable)

• Lead recruitment of candidate and training requirements

Who we're looking for

• University or postgraduate degree in a relevant field;

• Rich experience with a minimum of 4 years' experience in OTC processes in a B2B environment

• Should have at least 2 years of team management experience

• Possess leadership skills, flexibility, and the capability to initiate and maintain excellent relationships with stakeholders on different seniority levels, including the ability to engage, listen, coach, challenge, and influence across all levels of PMI

• Strong project and change management skills, and with demonstrated analytical & process-oriented approach with a good eye for detail

• A strong communicator with good presentation skills

• Understanding of how large, multinational companies work, ideally in the consumer products industry

• A self-starter who is comfortable with a fast-paced, high-intensity environment where multiple projects are balanced, and work needs to be prioritized

What we offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.

• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress.

• Take pride in delivering our promise to society: to deliver a smoke-free future.

• Enjoy our competitive compensation & benefits package

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